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- Tasks: Lead strategic planning and analytics for AI sales across global territories.
- Company: Join Genesys, a leader in AI-powered customer experience solutions.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real impact in transforming customer experiences with innovative AI solutions.
- Qualifications: 8+ years in software sales or AI solutions, strong analytical skills required.
- Other info: Collaborative culture focused on empathy and bold thinking.
The predicted salary is between 36000 - 60000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
The AI Sales Strategy Senior Manager plays a critical role in advancing the global go-to-customer strategy for Genesys AI and Experience Orchestration solutions. This role integrates strategic planning, revenue operations expertise, and deep knowledge of AI-powered customer experience to drive growth, productivity, and alignment across Sales, Marketing, and Revenue Operations worldwide. At Genesys, we are transforming the customer experience landscape through empathy, innovation, and the power of AI. Joining Genesys means becoming part of a collaborative global team that is redefining how organizations engage with their customers.
The ideal candidate brings strong analytical capability, strategic insight, and subject matter expertise in AI solutions to influence priorities, guide opportunity strategy, and support regional teams in delivering bold outcomes across a wide variety of markets.
Responsibilities- Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories.
- Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights.
- Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving.
- Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions.
- Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets.
- Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale.
- Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows.
- Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies.
- Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations.
- Operate with autonomy and strong organizational skills, driving workstreams forward with limited oversight across multiple regions.
- Maintain a high sense of ownership along with a willingness to dive into detailed analytics and tactical processes.
- Establish trust and credibility quickly with senior leaders, cross functional partners, and Sales teams worldwide.
- Translate complex AI, sales, and operational concepts into simple insights that support decision making across varied market contexts.
- Demonstrate a positive, collaborative approach with commitment to team success and global customer impact.
- Bachelor degree.
- 8 or more years of relevant professional experience that includes software or SaaS sales, revenue operations, business operations, AI solution selling, or consulting.
- Proven experience with AI powered customer experience technology, preferably within the contact center or enterprise software market.
- Experience creating territory strategies, account plans, and operational models across diverse markets.
- Strong analytical, strategic thinking, and structured problem solving skills.
- Experience with enterprise sales methodologies such as MEDDPICC.
- Strong communication, presentation, and stakeholder management skills.
- Ability to manage multiple fast moving workstreams with competing priorities across global teams.
- Advanced proficiency in Excel and PowerPoint, with experience in data modeling and visualization tools.
- Experience selling or supporting AI solutions in customer experience or contact center markets.
- Experience in overlay, specialist, or subject matter expert roles that require cross functional influence across regions.
AI Sales Strategy Senior Manager employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Sales Strategy Senior Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Genesys employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is gold in the job hunt.
✨Tip Number 2
Prepare for the interview by diving deep into Genesys' AI solutions. Understand how they empower customer experiences and be ready to discuss how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven growth or improved processes in previous roles. This will help you stand out and demonstrate your strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Genesys team.
We think you need these skills to ace AI Sales Strategy Senior Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Sales Strategy Senior Manager role. Highlight your experience with AI solutions and how it aligns with Genesys' mission to enhance customer experiences.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from sharing specific examples of how you've used data to drive decisions in previous roles. We love seeing those numbers!
Emphasise Collaboration: Genesys values teamwork, so be sure to mention any cross-functional projects you've been part of. Show us how you’ve worked with different teams to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Genesys
✨Know Your AI Inside Out
Make sure you have a solid understanding of AI-powered customer experience solutions. Be prepared to discuss how these technologies can drive growth and improve customer loyalty, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Analytical Skills
Since the role requires strong analytical capabilities, come ready with examples of how you've used data-driven analysis to support sales strategies or operational improvements in the past. This will help you stand out as a candidate who can translate complex data into actionable insights.
✨Prepare for Cross-Functional Collaboration
Genesys values collaboration across teams, so think of instances where you've successfully worked with marketing, product, or professional services. Highlight your ability to drive alignment and execute cohesive strategies, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex concepts in simple terms, as you'll need to clarify ideas for senior leaders and client-facing teams. Confidence in your presentation will make a lasting impression.
