At a Glance
- Tasks: Architect and build scalable AWS platforms while leading cross-team initiatives.
- Company: Join Genesys, a leader in AI-powered customer experience solutions.
- Benefits: Enjoy competitive salary, remote work options, and professional growth opportunities.
- Other info: Dynamic team culture with mentorship and career advancement opportunities.
- Why this job: Make a real impact on cloud technology and customer experiences with cutting-edge tools.
- Qualifications: 8+ years in cloud infrastructure and strong skills in AWS and Terraform.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced and highly influential Staff Cloud Platform Engineer to join our IT organization. This role sits one level above Senior and is designed for a seasoned technical leader who drives cloud platform strategy, defines standards, and leads complex, cross-team initiatives. As a Staff Engineer, you will architect, build, and evolve scalable, secure, and highly available AWS platforms that underpin the company’s corporate infrastructure. You will operate with a high degree of autonomy, influence technical direction across teams, mentor engineers, and partner closely with DevOps, security, and application teams to ensure reliable, efficient, and well-governed cloud environments.
Key Responsibilities
- Architect, design, and lead the implementation of scalable, highly available, and secure AWS cloud platforms.
- Define, implement, and maintain infrastructure using Infrastructure as Code (IaC) methodologies, with a strong emphasis on Terraform.
- Design, maintain, and evolve Terraform modules, standards, and best practices used across the organization.
- Manage and scale multi-account AWS environments using AWS Account Factory for Terraform (AFT).
- Design and operate event-driven and serverless architectures to support modern application and platform needs.
- Build and maintain automation and internal tooling using Python, JavaScript, Bash/Shell, and IaC.
- Define and champion Git best practices, including branching strategies, pull request workflows, code reviews, and version control standards (GitHub preferred).
- Design, implement, and maintain CI/CD pipelines, ensuring fast, reliable, secure, and repeatable deployments.
- Embed code quality, testing, compliance, and security controls into build and deployment workflows.
- Evaluate, integrate, and operationalize managed AI and generative AI services within cloud platforms, ensuring security, scalability, and compliance.
- Leverage AI-assisted tools to improve infrastructure automation, reliability, incident response, and developer productivity.
- Define standards, patterns, and guardrails for the responsible use of AI services across cloud infrastructure and CI/CD pipelines.
- Partner with security, legal, DevOps, and application teams to ensure safe, compliant, and cost-effective adoption of AI capabilities.
- Lead incident response, conduct root cause analysis, and drive long-term reliability and resilience improvements.
- Influence cloud architecture, standards, and policies across teams and business functions.
- Provide technical leadership through mentorship, coaching, and architectural guidance to engineers across the organization.
- Lead major and complex initiatives, delegating work as appropriate, and reviewing deliverables to ensure alignment with organizational standards.
- Stay current with emerging cloud technologies and industry best practices, applying them pragmatically to improve platform capabilities.
- Participate in an on-call rotation to support critical infrastructure.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
- Typically, 8+ years of related experience in cloud infrastructure, platform engineering, or DevOps roles.
- Advanced, hands-on expertise with AWS, including compute, networking (VPCs), serverless technologies, and messaging services (e.g., SQS, SNS).
- Deep experience with Infrastructure as Code, particularly Terraform; familiarity with AWS CloudFormation.
- Strong programming and scripting skills in Python, JavaScript, and Bash/Shell.
- Proven experience designing and maintaining CI/CD pipelines, preferably using GitHub Actions and AWS-native tooling.
- Strong understanding of cloud security, networking, system design, and operational best practices.
- Demonstrated ability to solve complex technical problems independently and lead initiatives with broad organizational impact.
- Excellent communication skills, with the ability to influence and collaborate across teams and functions.
Preferred Qualifications
- Cloud certifications such as AWS Certified Solutions Architect (Professional) or equivalent.
- Experience operating and supporting large-scale, multi-account AWS environments.
- Experience defining platform standards used by multiple teams.
- Familiarity with integrating managed AI or generative AI services in cloud environments.
- Experience evaluating emerging technologies and applying them pragmatically to production platforms.
- Prior experience mentoring engineers or acting as a technical lead on complex initiatives.
Additional Information
- Working Hours: 9:00 AM – 6:00 PM GMT (first shift), supporting global platform operations.
- On-Call Support: Participation in a shared, rotational on-call schedule is required.
Staff Cloud Platform Engineer — AWS, Terraform, AI employer: Genesys Cloud Services, Inc.
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering its employees to make significant impacts within the organisation. With a strong focus on professional growth, staff members enjoy opportunities for mentorship and leadership while working with cutting-edge technologies in a supportive environment. Located in the UK, Genesys offers competitive benefits and the chance to be part of a global team dedicated to transforming customer experiences through innovative cloud solutions.
Contact Details:
Genesys Cloud Services, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Staff Cloud Platform Engineer — AWS, Terraform, AI
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repo showcasing your projects, especially those involving AWS and Terraform. It’s a great way to demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to cloud platforms. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Staff Cloud Platform Engineer — AWS, Terraform, AI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Staff Cloud Platform Engineer role. Highlight your experience with AWS, Terraform, and any relevant programming skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud engineering and how you can contribute to our team. Be sure to mention any specific projects or achievements that showcase your skills.
Showcase Your Technical Skills:In your application, don't forget to highlight your technical expertise, especially in areas like Infrastructure as Code and CI/CD pipelines. We love seeing practical examples of how you've used these skills in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Cloud Stuff
Make sure you brush up on your AWS knowledge, especially around compute, networking, and serverless technologies. Be ready to discuss your hands-on experience with Terraform and how you've implemented Infrastructure as Code in past projects.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex technical problems you've solved. Think about situations where you led initiatives that had a broad impact, and be ready to explain your thought process and the outcomes.
✨Get Familiar with CI/CD Pipelines
Since this role involves designing and maintaining CI/CD pipelines, be prepared to talk about your experience with GitHub Actions or similar tools. Highlight any best practices you've implemented and how they improved deployment processes.
✨Communicate Like a Pro
Strong communication skills are key for this position. Practice explaining technical concepts in a clear and concise manner, and think about how you've influenced or collaborated with cross-functional teams in the past.