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For Companies At a Glance
- Tasks: Lead customer engagements and design AI-driven solutions that deliver real business value.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of customer experience with cutting-edge AI technology.
- Qualifications: 7+ years in Solutions Consulting or related fields, with strong AI and cloud knowledge.
- Other info: Dynamic team culture with mentorship opportunities and a focus on innovation.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
As a Principal Solutions Consultant, you will play a critical role in positioning Genesys as a strategic partner for our customers, with AI at the core of everything we design, demonstrate, and deliver. You will operate as a senior, trusted advisor, leading complex customer engagements and shaping how we translate cutting-edge technology into clear business value.
What You’ll Do
- Lead business-focused discovery sessions and CX workshops to deeply understand customer goals and challenges.
- Design and present AI-driven, cloud-native solutions that clearly demonstrate business outcomes and value.
- Translate complex technical concepts into clear, compelling business language for executive and non-technical audiences.
- Deliver use-case–based demos, presentations, and proofs of concept, tailored to customer industries and personas.
- Actively support value-based selling, including value articulation, benefit mapping, and support for business cases and value calculations.
- Partner with Sales to define winning strategies on complex, high-impact opportunities and guide customers through their technical and strategic decision journey.
- Build trusted relationships with customers, partners, and internal stakeholders, acting as a thought leader and advisor in key engagements.
- Ensure quality, consistency, and innovation in solution design, storytelling, and demo execution.
- Stay ahead of industry trends and competitive dynamics, especially in AI, and proactively bring new ideas into customer and internal conversations.
- Mentor and coach other Solution Consultants, sharing best practices and innovative approaches to elevate the overall team.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
- 7+ years of experience in Solutions Consulting, Presales, Solution Architecture, or Technical Sales, ideally in SaaS, Cloud, AI, or CX environments.
- Proven track record of success supporting enterprise customers through complex, transformational initiatives.
- Strong understanding of AI, CCaaS, Customer Experience, Cloud Computing and SaaS architectures.
- Demonstrated ability to run executive-level conversations and present confidently to C-level stakeholders.
- Excellent communication, storytelling, and presentation skills, with the ability to simplify complex topics.
- Highly innovative mindset, with a passion for exploring new ways to design, demo, and position solutions.
- Strong analytical, problem-solving, and structured thinking skills.
- Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment.
- Comfortable working cross-functionally and influencing without authority.
- Willingness to travel as required.
Principal Solution Consultant employer: Genesys Cloud Services, Inc.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Solution Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Principal Solution Consultant role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want you to be able to translate complex AI concepts into relatable stories that resonate with the interviewers. Make it engaging and memorable!
✨Tip Number 3
Showcase your expertise in AI and customer experience during discussions. We need to see how you can bring value to our customers, so don’t hold back on sharing your insights and innovative ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Genesys.
We think you need these skills to ace Principal Solution Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal Solution Consultant role. Highlight your experience with AI, cloud solutions, and customer engagement, as these are key aspects of the job.
Showcase Your Storytelling Skills: Since you'll be translating complex tech into business language, use your application to demonstrate your storytelling abilities. Share examples where you've successfully communicated technical concepts to non-technical audiences.
Highlight Relevant Experience: Don’t forget to emphasise your 7+ years of experience in Solutions Consulting or similar roles. Mention specific projects or achievements that align with the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Principal Solutions Consultant. Familiarise yourself with Genesys' AI-driven solutions and how they impact customer experience. This will help you articulate how your skills align with their needs.
✨Prepare for Business-Focused Discussions
Since you'll be leading discovery sessions and workshops, practice discussing business outcomes and value in a way that resonates with non-technical audiences. Use examples from your past experiences to demonstrate how you've successfully navigated similar conversations.
✨Showcase Your Presentation Skills
As a Principal Solutions Consultant, you'll need to present complex ideas clearly. Prepare a mock presentation on a relevant topic, focusing on simplifying technical jargon into compelling business language. This will not only boost your confidence but also impress your interviewers.
✨Stay Ahead of Industry Trends
Research current trends in AI, CCaaS, and customer experience. Be ready to discuss how these trends can influence Genesys' strategies and solutions. Showing that you're proactive about industry knowledge will position you as a thought leader during the interview.
