At a Glance
- Tasks: Lead and develop a team of Solution Consultants to drive sales success.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive salary, flexible work options, and great perks.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Make a real impact in shaping customer experiences with cutting-edge AI solutions.
- Qualifications: 5+ years in Solutions Consulting or Technical Sales, with strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Manager, Solutions Consulting – United Kingdom & Ireland (UKI)
As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.
What You’ll Do
- Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.
- Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.
- Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.
- Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.
- Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.
- Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.
- Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.
Qualifications
- Bachelor’s degree in a relevant technical field or equivalent experience.
- 5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.
- Demonstrated success leading or mentoring technical teams.
- Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.
- Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.
- Collaborative, proactive, and results-driven, with strong problem-solving abilities.
- Comfortable working in a fast-paced, matrixed environment.
- Proficient in relevant enterprise tools and CRM systems.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Solution Consulting Manager in London employer: Genesys Cloud Services, Inc.
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make a significant impact in their roles. With a focus on professional growth, the company offers extensive development opportunities and a flexible work environment in London, allowing team members to thrive while contributing to innovative solutions in customer experience. Employees enjoy competitive benefits and the chance to work with cutting-edge AI technology, making it a rewarding place for those seeking meaningful careers.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Solution Consulting Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to be able to showcase how your skills align with their needs. Practice common interview questions and think about how you can demonstrate your experience in Solutions Consulting.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Solution Consulting Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solution Consulting Manager role. Highlight your experience in Solutions Consulting, Presales, or Technical Sales, and show how your skills align with what we’re looking for.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention any previous leadership or mentoring experiences. We want to see how you’ve developed others and fostered collaboration in your past roles.
Communicate Clearly:Use clear and concise language in your application. Remember, we value excellent communication skills, so make sure to demonstrate your ability to simplify complex concepts and tell a compelling story about your professional journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of AI, CCaaS, and Customer Experience. Brush up on the latest trends and technologies in these areas, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
As a Solution Consulting Manager, you'll be leading a team. Prepare examples of how you've successfully coached or mentored others in the past. Highlight your ability to foster collaboration and accountability within a team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or sales challenges. Think through potential scenarios and how you would guide your team to deliver effective solutions that showcase value.
✨Build Rapport with Interviewers
Remember, it's not just about answering questions; it's about building relationships. Be personable and engage with your interviewers. Show them that you can connect with customers and internal stakeholders alike.
