Principal Solution Consultant in London

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Principal Solutions Consultant, you will play a critical role in positioning Genesys as a strategic partner for our customers, with AI at the core of everything we design, demonstrate, and deliver. You will operate as a senior, trusted advisor, leading complex customer engagements and shaping how we translate cutting-edge technology into clear business value.

What You’ll Do

• Lead business-focused discovery sessions and CX workshops to deeply understand customer goals and challenges.
• Design and present AI-driven, cloud-native solutions that clearly demonstrate business outcomes and value.
• Translate complex technical concepts into clear, compelling business language for executive and non-technical audiences.
• Deliver use-case–based demos, presentations, and proofs of concept, tailored to customer industries and personas.
• Actively support value-based selling, including value articulation, benefit mapping, and support for business cases and value calculations.
• Partner with Sales to define winning strategies on complex, high-impact opportunities and guide customers through their technical and strategic decision journey.
• Build trusted relationships with customers, partners, and internal stakeholders, acting as a thought leader and advisor in key engagements.
• Ensure quality, consistency, and innovation in solution design, storytelling, and demo execution.
• Stay ahead of industry trends and competitive dynamics, especially in AI, and proactively bring new ideas into customer and internal conversations.
• Mentor and coach other Solution Consultants, sharing best practices and innovative approaches to elevate the overall team.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
• 7+ years of experience in Solutions Consulting, Presales, Solution Architecture, or Technical Sales, ideally in SaaS, Cloud, AI, or CX environments.
• Proven track record of success supporting enterprise customers through complex, transformational initiatives.
• Strong understanding of AI, CCaaS, Customer Experience, Cloud Computing and SaaS architectures.
• Demonstrated ability to run executive-level conversations and present confidently to C-level stakeholders.
• Excellent communication, storytelling, and presentation skills, with the ability to simplify complex topics.
• Highly innovative mindset, with a passion for exploring new ways to design, demo, and position solutions.
• Strong analytical, problem-solving, and structured thinking skills.
• Ability to manage multiple initiatives simultaneously in a fast-paced, matrixed environment.
• Comfortable working cross-functionally and influencing without authority.
• Willingness to travel as required.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.