At a Glance
- Tasks: Lead AI-powered sales growth and build strategic relationships across the UK and Ireland.
- Company: Join Genesys, a leader in AI-driven customer experience solutions.
- Benefits: Enjoy flexible working, paid volunteer time, and professional development opportunities.
- Other info: Be part of a globally recognised workplace with a culture of innovation and support.
- Why this job: Make a real impact in the AI era while leading a high-performing sales team.
- Qualifications: Proven leadership in enterprise sales with a track record of exceeding targets.
The predicted salary is between 80000 - 100000 £ per year.
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview: Lead the next phase of growth across Genesys’ UK and Ireland customer base by expanding strategic relationships, accelerating AI adoption, and unlocking new value within existing accounts. This role sits at the centre of Genesys’ agenda, helping leading organisations to deliver world class customer experience through AI-powered engagement at scale. You will own sales across the portfolio of Genesys customers, shaping growth strategies and influencing C-level stakeholders on their CX and AI roadmaps. At Genesys, we are redefining how organisations connect with customers through empathy, innovation, and AI, and this role plays a critical part in bringing that vision to life across the UKI market.
Leading a team of high-performing Account Executives, you will combine strategic leadership with hands-on deal engagement, coaching teams to win complex expansion opportunities while building a culture of accountability, performance, and continuous development. This role offers significant visibility across regional leadership and direct impact on Genesys’ growth in one of its most important markets.
Key Responsibilities:
- Own and deliver expansion sales across Genesys’ UKI enterprise install base, driving consistent overachievement of quota.
- Lead and develop a team of Account Executives, enabling high performance through structured coaching, clear accountability, and targeted hiring.
- Drive adoption of AI-led solutions across the customer base, positioning Genesys as a strategic partner in AI-powered CX transformation.
- Build and expand executive-level relationships, influencing customer strategy and aligning Genesys solutions to long-term business outcomes.
- Develop and execute account expansion strategies that increase platform adoption, contract value, and customer lifetime value.
- Lead complex commercial negotiations and deal strategy for large-scale, multi-year enterprise opportunities.
- Establish rigorous pipeline management, forecasting accuracy, and MEDDPICC discipline across the team.
- Partner cross-functionally with Customer Success, Solutions Consulting, Marketing, and Partners to accelerate expansion and customer value realisation.
- Act as an executive sponsor on key accounts, supporting escalations, renewals, and strategic growth initiatives.
Required Qualifications:
- Multiple years of leadership experience managing enterprise sales teams.
- Proven track record of exceeding revenue targets in enterprise SaaS environments.
- Strong experience selling into existing accounts, including expansion, upsell, and multi-year deal cycles.
- Demonstrated success leading teams in complex, high-value enterprise sales environments.
- Experience with structured sales methodologies such as MEDDPICC.
- Strong executive presence with the ability to engage and influence C-level stakeholders.
- Experience scaling and hiring high-performing enterprise sales teams.
- Based in the United Kingdom with strong knowledge of the UKI enterprise market.
Working at Genesys:
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply: After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected: Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Genesys is an equal opportunity employer committed to fairness in the workplace.
Director, UKI Expansion Sales in London employer: Genesys Cloud Services, Inc.
Genesys is an exceptional employer, offering a flexible-first culture that empowers employees to thrive in their roles while building AI-powered solutions used by over 8,000 organisations globally. With a strong focus on employee growth through mentorship and learning programmes, as well as unique benefits like paid volunteer time and August Free Fridays, Genesys fosters a supportive environment where innovation and collaboration flourish. Join a team that is not only recognised as a Great Place to Work but also plays a pivotal role in transforming customer experiences across the UK and Ireland.
Contact Details:
Genesys Cloud Services, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, UKI Expansion Sales in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Director, UKI Expansion Sales at Genesys Cloud Services, Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Genesys Cloud Services, Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Director, UKI Expansion Sales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Director, UKI Expansion Sales in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Genesys Cloud Services, Inc.:When writing your cover letter, make sure to tailor your message specifically for Genesys Cloud Services, Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Genesys Cloud Services, Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Genesys Cloud Services, Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Genesys Cloud Services, Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
