At a Glance
- Tasks: Lead a dynamic team to drive business growth across EMEA with innovative strategies.
- Company: Join Genesys, a global leader in customer experience solutions.
- Benefits: Enjoy competitive pay, flexible work options, and career development opportunities.
- Other info: Collaborate with diverse teams and thrive in a multicultural setting.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of customer experience.
- Qualifications: 10+ years in SaaS business development and proven leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.
Leveraging an Account-Based Engagement approach, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.
As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.
Key Responsibilities:- Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.
- Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.
- Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology.
- Lead and develop a regional team of 35+ Business Development Representatives across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation.
- Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys.
- Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions.
- Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation.
- Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively.
- 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets.
- Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments.
- Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors.
- Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC.
- Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model.
- Strong verbal and written communication skills in English. Additional European languages are considered a plus.
- Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Business Development Director - EMEA in London employer: Genesys Cloud Services, Inc.
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make a significant impact within the organisation. With a strong focus on professional development, including the BDR Academy Program, and a commitment to diversity across its multicultural teams, Genesys offers a dynamic work environment in the UK where innovative thinkers can thrive and drive meaningful change in customer experience.
Contact Details:
Genesys Cloud Services, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Director - EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer experience and AI. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Business Development Director. Highlight your leadership skills and any successful strategies you've implemented in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Genesys and contributing to our mission of creating amazing customer experiences.
We think you need these skills to ace Business Development Director - EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Director role. Highlight your experience in enterprise SaaS, pipeline generation, and leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your achievements and how they relate to driving growth and leading teams. Let your personality shine through!
Showcase Your Leadership Style:As a key player in our team, we’re keen to understand your leadership style. Share experiences where you’ve built high-performing teams or fostered collaboration across cultures. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Numbers
As a Business Development Director, you'll need to demonstrate your ability to drive pipeline generation and revenue growth. Be prepared to discuss specific metrics from your previous roles, such as percentage increases in sales or successful campaigns you've led. This shows you understand the importance of data-driven insights.
✨Showcase Your Leadership Style
You'll be leading a diverse team across multiple countries, so it's crucial to articulate your leadership philosophy. Share examples of how you've inspired and developed teams in the past, especially in multicultural environments. Highlight your experience with coaching and creating development pathways for your team members.
✨Familiarise Yourself with ABM Strategies
Genesys values modern Account-Based strategies, so brush up on your knowledge of ABM, ABE, and ABX methodologies. Be ready to discuss how you've implemented these strategies in previous roles and how they can be applied to enhance customer engagement and pipeline creation.
✨Understand the Tech Stack
Having a strong grasp of tools like Salesforce, Salesloft, and Tableau is essential. Make sure you can speak confidently about how you've used these technologies to improve performance and influence strategic decisions. This will show that you're not just a people leader but also technically savvy.
