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- Tasks: Lead AI sales strategy and drive growth through innovative customer experience solutions.
- Company: Join Genesys, a global leader in AI-powered customer experience.
- Benefits: Enjoy competitive salary, flexible work options, and professional development opportunities.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge AI technology.
- Qualifications: 8+ years in sales or operations, with expertise in AI solutions and strategic planning.
- Other info: Collaborative culture that values empathy and bold thinking for global success.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The AI Sales Strategy Senior Manager plays a critical role in advancing the global go to customer strategy for Genesys AI and Experience Orchestration solutions. This role integrates strategic planning, revenue operations expertise, and deep knowledge of AI powered customer experience to drive growth, productivity, and alignment across Sales, Marketing, and Revenue Operations worldwide. At Genesys, we are transforming the customer experience landscape through empathy, innovation, and the power of AI. Joining Genesys means becoming part of a collaborative global team that is redefining how organizations engage with their customers.
The ideal candidate brings strong analytical capability, strategic insight, and subject matter expertise in AI solutions to influence priorities, guide opportunity strategy, and support regional teams in delivering bold outcomes across a wide variety of markets.
Responsibilities:- Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories.
- Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights.
- Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving.
- Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions.
- Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets.
- Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale.
- Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows.
- Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies.
- Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations.
- Operate with autonomy and strong organizational skills, driving workstreams forward with limited oversight across multiple regions.
- Maintain a high sense of ownership along with a willingness to dive into detailed analytics and tactical processes.
- Establish trust and credibility quickly with senior leaders, cross functional partners, and Sales teams worldwide.
- Translate complex AI, sales, and operational concepts into simple insights that support decision making across varied market contexts.
- Demonstrate a positive, collaborative approach with commitment to team success and global customer impact.
- Bachelor degree.
- 8 or more years of relevant professional experience that includes software or SaaS sales, revenue operations, business operations, AI solution selling, or consulting.
- Proven experience with AI powered customer experience technology, preferably within the contact center or enterprise software market.
- Experience creating territory strategies, account plans, and operational models across diverse markets.
- Strong analytical, strategic thinking, and structured problem solving skills.
- Experience with enterprise sales methodologies such as MEDDPICC.
- Strong communication, presentation, and stakeholder management skills.
- Ability to manage multiple fast moving workstreams with competing priorities across global teams.
- Advanced proficiency in Excel and PowerPoint, with experience in data modeling and visualization tools.
- Experience selling or supporting AI solutions in customer experience or contact center markets.
- Experience in overlay, specialist, or subject matter expert roles that require cross functional influence across regions.
AI Sales Strategy Senior Manager in London employer: Genesys Cloud Services, Inc.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Sales Strategy Senior Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Genesys or have insights into AI sales. A friendly chat can open doors and give you the inside scoop on what they're looking for.
✨Tip Number 2
Prepare for interviews by diving deep into Genesys' AI solutions. Understand how they differentiate themselves in the market and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven growth or improved processes in previous roles. This will help you connect your past experiences to the responsibilities of the AI Sales Strategy Senior Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Genesys team and contributing to the future of customer experience.
We think you need these skills to ace AI Sales Strategy Senior Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Sales Strategy Senior Manager role. Highlight your experience in AI solutions and sales strategy, as this will show us that you understand what we're looking for.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from sharing specific examples of how you've used data to drive decisions in your previous roles. We love seeing how you can turn numbers into insights!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it more efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your AI Inside Out
Make sure you have a solid understanding of AI-powered customer experience solutions. Brush up on Genesys' offerings and be ready to discuss how they can transform customer interactions. This will show your expertise and help you stand out.
✨Master the Metrics
Familiarise yourself with key performance indicators relevant to sales strategy and revenue operations. Be prepared to discuss how you’ve used data-driven analysis in past roles to drive growth and improve efficiency. Numbers speak volumes!
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic planning skills. Think about how you've developed territory plans or account strategies in previous positions. Being able to articulate your thought process will impress interviewers.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. You’ll need to convey your ideas effectively to senior leaders and cross-functional teams. A clear communicator is always a valuable asset, especially in a collaborative environment like Genesys.
