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- Tasks: Lead a dynamic team to drive sales success and deliver innovative customer solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive salary, great perks, and the chance to make a real impact.
- Why this job: Shape the future of customer experience with cutting-edge AI technology.
- Qualifications: 10+ years in Solutions Consulting and strong leadership skills required.
- Other info: Collaborative culture with opportunities for professional growth and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As the Director of Solutions Consulting for UKI, you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners.
What You’ll Do
- Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
- Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
- Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
- Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
- Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
- Promote continuous improvement, optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
- Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
- Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
- Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
Qualifications
- Bachelor’s degree in a relevant technical field; advanced degree preferred.
- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
- Proven ability to build and manage high-performing teams.
- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
- Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
- Strategic thinker with strong problem-solving and innovation mindset.
- Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
- Results-oriented, with a focus on measurable impact and performance improvement.
- Proficient in relevant enterprise software and tools.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Director Solution Consulting UK & I employer: Genesys Cloud Services, Inc.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Solution Consulting UK & I
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Prepare for interviews by researching Genesys and understanding their products inside out. Be ready to discuss how your experience aligns with their mission of creating exceptional customer experiences. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! You’ll need to articulate your past successes and how they relate to the role. Use data-driven examples to showcase your impact and make it relatable to the team at Genesys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Genesys family. Let’s get you that interview!
We think you need these skills to ace Director Solution Consulting UK & I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director Solution Consulting role. Highlight your experience in leading teams and driving sales success, as well as your understanding of AI and customer experience.
Showcase Your Leadership Skills: We want to see how you've inspired and coached teams in the past. Share specific examples of how you've fostered a culture of excellence and continuous learning in your previous roles.
Be Data-Driven: Since this role is all about delivering value-driven outcomes, include metrics and results from your past experiences. Show us how your strategic thinking has led to measurable improvements in performance.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Genesys Cloud and its AI-powered features. Brush up on the latest trends in customer experience and how they relate to the role. This will help you speak confidently about how you can lead a team of Solution Consultants.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific situations where you inspired your team or drove significant results. This is crucial for a Director role, so be ready to discuss your leadership style and how you foster a culture of excellence.
✨Be a Problem Solver
Expect questions that assess your strategic thinking and problem-solving abilities. Prepare to discuss how you've tackled complex challenges in previous roles, especially in Solutions Consulting or Technical Sales. Use data-driven storytelling to illustrate your points and show how you can deliver value-driven outcomes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's vision, team dynamics, and growth strategies. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.