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- Tasks: Lead a dynamic sales team to drive growth and customer success in the Nordics.
- Company: Join Genesys, a global leader in AI-powered customer experience solutions.
- Benefits: Enjoy competitive salary, great perks, and the chance to make a real impact.
- Why this job: Shape the future of customer experience while leading a high-performing team.
- Qualifications: Proven enterprise sales leadership and a passion for AI and customer experience.
- Other info: Be part of a diverse and inclusive culture that values collaboration and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys as Senior Director, Sales for the Nordics Region. This is a pivotal role for an experienced leader who is passionate about AI transformation, customer experience and leading high-performing enterprise sales teams. This leader will drive Genesys’ go-to-market strategy in the Nordics region, overseeing a team of Account Executives focused on new business acquisition and expansion. The successful candidate will be responsible for shaping the regional sales strategy, fostering a culture of excellence, and ensuring strong alignment with global and cross-functional teams.
The Strategic Value of the RoleYou will be accountable for the regional revenue performance and market growth. You will:
- Lead, inspire, and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.
- Define and execute a go-to-market strategy that expands Genesys’ market share in key industries.
- Partner with leadership to shape strategic priorities, forecast growth, and optimize sales operations.
- Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realization.
- Act as the executive sponsor for major customers, ensuring long-term success and strategic alignment.
- Lead and manage a team of Account Executives across the Nordics region.
- Drive consistent overachievement of revenue targets through new logo acquisition and customer expansion.
- Build and maintain strong C-level relationships with strategic enterprise customers and partners.
- Develop and execute regional business plans aligned with corporate strategy.
- Recruit, coach, and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.
- Collaborate with Marketing and Channel teams to optimize pipeline generation and conversion.
- Provide clear and actionable insight to executive management on market trends, competitive dynamics, and field performance.
- Champion diversity, inclusion, and leadership development within the sales organization.
- Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.
- Proven track record of multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets.
- Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.
- Strong executive presence and ability to influence C-level stakeholders both internally and externally.
- Excellent strategic thinking, planning, and execution skills.
- Deep understanding of the Customer Experience, AI, Contact Center, or Cloud Communications markets.
- Strong analytical and business acumen with the ability to drive data-informed decisions.
- Proven ability to lead through change and drive transformation in complex, matrixed organizations.
- Exceptional communication, negotiation, and presentation skills.
Director, Sales, The Nordics employer: Genesys Cloud Services, Inc.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Sales, The Nordics
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Genesys and its culture. Understand their AI transformation goals and think about how your experience aligns with their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive revenue and lead teams effectively. Highlight your past successes in enterprise sales and how they relate to the role at Genesys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone at Genesys, get them to refer you—it can make a huge difference!
We think you need these skills to ace Director, Sales, The Nordics
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in enterprise sales leadership and how it aligns with our mission at Genesys. We want to see how you can drive customer experience and AI transformation!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've exceeded revenue targets or led successful teams. This helps us see the impact you've made in previous roles.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know who you are beyond your professional experience. Share your passion for customer experience and how you inspire others!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you're serious about joining the Genesys team!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your Numbers
As a candidate for the Senior Director, Sales for the Nordics Region, it's crucial to come prepared with your sales metrics. Be ready to discuss your past revenue achievements, how you scaled teams, and specific strategies that led to success in previous roles. This shows you understand the importance of data-driven decisions.
✨Understand Genesys' Vision
Familiarise yourself with Genesys' mission and values, especially their focus on AI transformation and customer experience. Be prepared to articulate how your vision aligns with theirs and how you can contribute to their goals in the Nordics region. This demonstrates your commitment and enthusiasm for the role.
✨Showcase Leadership Skills
Highlight your experience in leading high-performing sales teams. Prepare examples of how you've inspired and developed talent, fostered a culture of excellence, and navigated challenges. This is key for a leadership position, so make sure your stories reflect your ability to drive results through others.
✨Build Relationships
Since this role involves maintaining strong C-level relationships, think about how you can demonstrate your networking skills. Share examples of how you've built and nurtured relationships with key stakeholders in the past. This will show that you can effectively represent Genesys and act as a trusted advisor.