Business Development Director - EMEA

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.

Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.

As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.

• Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.
• Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.
• Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology.
• Lead and develop a regional team of 35+ Business Development Representatives across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation.
• Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys.
• Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions.
• Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation.
• Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively.

• 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets.
• Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments.
• Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors.
• Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC.
• Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model.
• Strong verbal and written communication skills in English. Additional European languages are considered a plus.
• Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.