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- Tasks: Lead AI sales strategy and drive growth through innovative customer experience solutions.
- Company: Join Genesys, a global leader in AI-powered customer experience.
- Benefits: Enjoy competitive salary, flexible work options, and a culture of collaboration.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge AI technology.
- Qualifications: 8+ years in sales or operations, with expertise in AI solutions and strategic planning.
- Other info: Be part of a diverse team that values empathy and bold thinking.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
The AI Sales Strategy Senior Manager plays a critical role in advancing the global go to customer strategy for Genesys AI and Experience Orchestration solutions. This role integrates strategic planning, revenue operations expertise, and deep knowledge of AI powered customer experience to drive growth, productivity, and alignment across Sales, Marketing, and Revenue Operations worldwide.
Responsibilities:
- Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories.
- Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights.
- Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving.
- Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions.
- Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets.
- Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale.
- Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows.
- Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies.
- Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations.
Key Attributes:
- Operate with autonomy and strong organizational skills, driving workstreams forward with limited oversight across multiple regions.
- Maintain a high sense of ownership along with a willingness to dive into detailed analytics and tactical processes.
- Establish trust and credibility quickly with senior leaders, cross functional partners, and Sales teams worldwide.
- Translate complex AI, sales, and operational concepts into simple insights that support decision making across varied market contexts.
- Demonstrate a positive, collaborative approach with commitment to team success and global customer impact.
Minimum Requirements:
- Bachelor degree.
- 8 or more years of relevant professional experience that includes software or SaaS sales, revenue operations, business operations, AI solution selling, or consulting.
- Proven experience with AI powered customer experience technology, preferably within the contact center or enterprise software market.
- Experience creating territory strategies, account plans, and operational models across diverse markets.
- Strong analytical, strategic thinking, and structured problem solving skills.
- Experience with enterprise sales methodologies such as MEDDPICC.
- Strong communication, presentation, and stakeholder management skills.
- Ability to manage multiple fast moving workstreams with competing priorities across global teams.
- Advanced proficiency in Excel and PowerPoint, with experience in data modeling and visualization tools.
Desirable Skills:
- Experience selling or supporting AI solutions in customer experience or contact center markets.
- Experience in overlay, specialist, or subject matter expert roles that require cross functional influence across regions.
AI Sales Strategy Senior Manager employer: Genesys Cloud Services, Inc.
Contact Detail:
Genesys Cloud Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Sales Strategy Senior Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Genesys. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Genesys and its AI solutions. Show us you understand our mission and how you can contribute to it!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of AI Sales Strategy Senior Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace AI Sales Strategy Senior Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Sales Strategy Senior Manager role. Highlight your relevant experience in AI solutions and sales strategy, showing us how you can contribute to our mission at Genesys.
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, don’t shy away from sharing specific examples of how you've used data to drive decisions or improve processes in your previous roles. We love seeing those numbers!
Be Authentic: Let your personality shine through in your application. We value empathy and collaboration, so share your experiences that reflect these traits. Show us how you can fit into our culture at Genesys!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and we can get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Genesys Cloud Services, Inc.
✨Know Your AI Inside Out
Make sure you have a solid understanding of AI-powered customer experience solutions. Be prepared to discuss how these technologies can drive growth and improve customer loyalty, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Analytical Skills
Since the role requires strong analytical capabilities, come ready with examples of how you've used data-driven analysis to support sales strategies or operational improvements in previous roles. This will help you stand out as a candidate who can make informed decisions.
✨Prepare for Strategic Conversations
Think about how you would approach strategic planning and territory management. Be ready to discuss your experience in creating account strategies and how you’ve aligned cross-functional teams to achieve common goals. This shows you can think big picture while also managing details.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. The ability to clarify intricate ideas for senior leaders and client-facing teams is key. Use mock interviews to refine your communication skills, ensuring you can convey your thoughts clearly and confidently.
