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- Tasks: Provide administrative support to patients and staff in a dynamic oncology clinic.
- Company: Join GenesisCare, a progressive team dedicated to better patient outcomes.
- Benefits: Flexible shifts, wellbeing support, and discounts on health and gym memberships.
- Other info: Be part of a close-knit team with opportunities for personal and professional development.
- Why this job: Make a real difference in patient care while growing your skills in a supportive environment.
- Qualifications: Experience in patient care, strong communication, and organisational skills required.
The predicted salary is between 12 - 15 £ per hour.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? We are looking for an experienced Patient Services Officer (Medical Administration) to join our team in our Wembley Oncology clinic. In this patient-facing role, you will be responsible for providing administrative support to patient and staff while remaining professional, caring and friendly in an everchanging environment. We currently have Casual and Permanent Part‑Time opportunities available, offering flexible shifts to support our collaborative team as internal movement creates new opportunities.
More Specifically, You Will:
- Complete day‑to‑day clerical and administrative tasks to support clinic operations
- Schedule, update, and confirm patient appointments
- Process billing and receipting accurately at the time of appointment
- Enter data accurately into clinical and administrative systems
- Prepare, scan, file, and manage documentation in line with privacy requirements
- Maintain accurate patient records and administrative files
- Support efficient clinic workflows through organised administration
- Liaise with internal teams regarding schedules, documentation, and processes
- Manage multiple administrative tasks in a busy environment
We’re Looking For Someone Who Has:
- Demonstrated ability to provide excellent patient care and customer service
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
- Proven experience to work successfully both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
- Exceptional phone manner and ability to handle a high volume of patient inquiries
- High attention to detail and excellent organisational skills
- Flexible approach to work and able to adapt in a fast‑paced environment
Benefits Of Joining Our Team:
- The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes
- A close‑knit team culture with a strong sense of community
- Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support
- Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing
- Opportunities to learn and grow through award winning development programs
- A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts
About GenesisCare:
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
Patient Services Officer - Part Time in Wembley employer: GenesisCare
Contact Detail:
GenesisCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer - Part Time in Wembley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GenesisCare on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio with examples of your past work, like scheduling systems or patient records management, to demonstrate how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and show that you’re genuinely interested in joining the GenesisCare family.
We think you need these skills to ace Patient Services Officer - Part Time in Wembley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care shine through. We want to see how much you care about making a difference in patients' lives, so share any relevant experiences that highlight your commitment to excellent service.
Tailor Your CV: Make sure your CV is tailored to the Patient Services Officer role. Highlight your administrative skills and any experience with patient billing systems. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate effectively with both patients and staff, so let your personality come through while keeping it professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GenesisCare!
How to prepare for a job interview at GenesisCare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Officer. Familiarise yourself with the key responsibilities like scheduling appointments and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is patient-facing, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you've provided outstanding care or resolved issues effectively. This will highlight your ability to connect with patients and work well in a team.
✨Be Organised
In a busy clinic environment, organisation is key. Bring a notepad to jot down important points during the interview and prepare questions about the clinic's workflow. This shows that you’re proactive and ready to manage multiple tasks efficiently.
✨Adaptability is Key
The job description mentions a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share specific examples that illustrate your flexibility and ability to thrive under pressure, which will resonate well with the interviewers.