At a Glance
- Tasks: Welcome patients and manage a busy reception while providing exceptional customer service.
- Company: Join GenesisCare UK, a leading provider of private oncology services.
- Benefits: Enjoy 26 days annual leave, private medical cover, and exclusive employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in reception, excellent communication skills, and a passion for customer service.
The predicted salary is between 24000 - 27800 £ per year.
Description
Are you ready to embark on an exciting career as a Patient Services Receptionist at our state-of-the-art cancer centre in Oxford?
Join our dedicated team at Genesis Care UK and become the welcoming face of our centre, delivering an exceptional experience for every patient, visitor and colleague who walks through our doors.
As a Patient Services Receptionist, you'll play a key role in creating a positive first impression for our patients while ensuring the smooth day-to-day running of reception and supporting the wider administration team.
You'll provide outstanding customer service, manage a busy reception environment and help deliver a seamless patient journey from arrival through to departure.
What You'll Do
- Welcome patients, visitors and healthcare professionals with warmth and professionalism.
- Act as the first point of contact for the centre, managing enquiries both in person and over the telephone.
- Support patients throughout their visit, including assisting with paperwork, directing appointments and communicating any delays.
- Work closely with the Patient Administration team to ensure appointments and patient records are accurately maintained.
- Process documentation, scan patient information and ensure records remain accurate and confidential.
- Coordinate patient transport where required.
- Maintain a clean, organised and welcoming reception environment.
- Order reception supplies and undertake a variety of administrative duties to support the efficient operation of the centre.
- Build positive working relationships with colleagues across clinical and administrative teams to deliver an exceptional patient experience.
- What You'll Have
- Previous experience working within a busy reception or front-of-house environment.
- Excellent communication and interpersonal skills.
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills with the ability to prioritise competing demands.
- Confidence using Microsoft Office, including Word, Excel and Outlook.
- Excellent attention to detail and the ability to maintain accurate records.
- An empathetic and professional approach when supporting patients and visitors.
- Previous healthcare experience is advantageous but not essential.
- Why Choose Genesis Care
- Discover what's in store for you when you join the Genesis Care UK team:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your wellbeing with complimentary private medical and dental cover, Employee Assistance Programme and Income Protection.
- Access world-class radiotherapy for you and your immediate family, if required.
- Secure your future with our Company Contributory Pension Scheme.
- Support your wellbeing with Babylon Health and Headspace.
- Free parking at most Genesis Care centres.
- Exclusive employee retail discounts.
Who We Are
Genesis Care UK is the leading provider of private oncology services in the UK, delivering innovative, personalised cancer care through a network of 14 specialist centres.
Working alongside world-class clinicians and healthcare professionals, we provide advanced diagnostics, medical oncology, radiotherapy and Theranostics, helping patients achieve the very best outcomes.
At Genesis Care, we're passionate about innovation, collaboration and investing in our people.
Join us and help shape the future of cancer care while developing your own career in a supportive and purpose-driven organisation.
Patient Services Receptionist (Oxford) employer: GenesisCare
GenesisCare is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in the heart of Oxford. With benefits such as 26 days of annual leave and private medical insurance, team members are encouraged to thrive both personally and professionally, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Receptionist (Oxford)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GenesisCare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GenesisCare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Services Receptionist (Oxford)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GenesisCare:Your cover letter is your chance to shine! Tell us why you want to work at GenesisCare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GenesisCare!
How to prepare for a job interview at GenesisCare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
