At a Glance
- Tasks: Welcome patients and provide top-notch service in a busy cancer care centre.
- Company: Join GenesisCare UK, a leader in innovative cancer treatment.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Be part of a supportive team dedicated to transforming cancer care.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in reception or customer service, with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you ready to embark on an exciting journey as a Patient Services Receptionist at our state-of-the-art cancer care centre located in Maidstone? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
The Role:
As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.
What You'll Do:
- Meet and greet patients, staff, doctors and visitors
- Cover reception and participate in all reception duties
- Ensure all patients experience the highest levels of service at all times
- Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Actively queue patients into MOSAIQ upon arrival to support wait time tracking
What You'll Have:
Experience and skills:
- Experience of looking after a busy reception area
- Have excellent communication skills
- Experience in a customer focused environment
- Evidence of effective staff liaison and co-operative working
- Evidence of an empathetic approach to patients and or customers
- Experience with resolving complaints satisfactorily
- Strong relationship building skills
- Experience within a diverse range of administrative roles
Qualifications and Knowledge:
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred, not essential
Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Patient Services Receptionist (Maidstone, Bank) employer: GenesisCare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Patient Services Receptionist in our state-of-the-art cancer care centre in Maidstone, you'll enjoy generous benefits such as 25 days of annual leave, private medical coverage, and access to exclusive retail discounts, all while making a meaningful impact on patients' lives. Join our dedicated team and take advantage of our commitment to innovation and development, ensuring you thrive in your career while contributing to the future of cancer care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Receptionist (Maidstone, Bank)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GenesisCare. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and reception duties. Role-play with a friend or family member to build your confidence. The more you practice, the more natural you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! As a Patient Services Receptionist, communication is key. Be ready to share examples of how you've successfully interacted with patients or resolved complaints in the past. This will demonstrate your ability to provide excellent service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the GenesisCare site. This not only shows your enthusiasm but also ensures your application gets to the right people quickly. Plus, it’s super easy!
We think you need these skills to ace Patient Services Receptionist (Maidstone, Bank)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Receptionist role. Highlight your experience in busy reception areas and any customer service skills that align with what we’re looking for at GenesisCare.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for patient care and how your skills can contribute to our team. Don’t forget to mention why you want to work specifically at GenesisCare.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively liaised with patients or staff in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining the GenesisCare family!
How to prepare for a job interview at GenesisCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Receptionist. Familiarise yourself with the specific tasks mentioned in the job description, like patient liaison and record-keeping. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with patients or customers. Think about times when you resolved complaints or built strong relationships, as these will highlight your suitability for the position.
✨Demonstrate Empathy and Understanding
In a healthcare setting, empathy is key. Be ready to discuss how you've approached situations with compassion and understanding in previous roles. Share specific instances where you made a positive impact on someone's experience, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and the company culture at GenesisCare. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
