Patient Services - Receptionist (Guildford)

Are you ready to embark on an exciting journey as a Patient Services - Receptionist at our state-of-the-art cancer care centre located in Guildford? Join our dedicated team at GenesisCare UK and be part of something extraordinary. As a Patient Administration Officer with us, you'll play a pivotal role in supporting the patient referral pathway, ensuring appointments are booked efficiently and delivering exceptional customer service to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career within a leading independent cancer care provider.

As the first point of contact for our patients, visitors and clinicians, you'll play a vital role in ensuring every patient receives a warm welcome and seamless support throughout their treatment journey. This is an exciting opportunity to join the UK's leading independent cancer care provider and become part of a team dedicated to delivering innovative, personalised care that improves lives.

What You'll Do

• Be the first point of contact for patients, visitors, consultants and colleagues attending the centre.
• Provide a professional, friendly and welcoming reception service.
• Answer and direct telephone enquiries promptly and efficiently.
• Support Patient Administration Officers with administrative tasks as required.
• Assist patients in the waiting area, ensuring they are informed and supported throughout their visit.
• Manage patient arrivals through MOSAIQ and support patient flow within the centre.
• Prepare, print and scan patient documentation accurately.
• Coordinate patient transport arrangements where required.
• Ensure patient questionnaires and relevant paperwork are completed.
• Maintain a clean, organised and welcoming reception environment.
• Manage incoming and outgoing post and support general centre administration.
• Order and maintain reception supplies and stock levels.
• Support daily centre checks and administrative processes.
• Ensure patient confidentiality is maintained at all times.
• Work collaboratively with colleagues to provide exceptional patient care and service.

What You'll Bring

• Previous experience working within a busy reception or front-of-house environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Experience working within a customer-focused role.
• An empathetic and patient-centred approach.
• Experience handling queries or complaints professionally and effectively.
• Strong organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Experience within healthcare would be advantageous, although not essential.
• Experience using MOSAIQ would be beneficial but not required.
• A positive, flexible and collaborative approach to team working.

Why Choose GenesisCare?

• 26 days annual leave plus bank holidays.
• The option to buy or sell annual leave.
• Private medical insurance and dental cover.
• Employee Assistance Programme.
• Income Protection.
• Complimentary radiotherapy treatment for you and your immediate family if required.
• Company contributory pension scheme.
• Access to wellbeing initiatives including Headspace and Babylon Health.
• Free parking at most GenesisCare centres.
• Retail and lifestyle discounts.
• Ongoing learning and development opportunities.
• A supportive and inclusive working environment.

Who We Are

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care.