At a Glance
- Tasks: Be the welcoming face for patients and ensure smooth operations at our cancer care centre.
- Company: Join GenesisCare UK, a leader in innovative cancer care.
- Benefits: Enjoy 26 days leave, private health insurance, and ongoing development opportunities.
- Other info: Dynamic team environment with a focus on personal growth and wellbeing.
- Why this job: Make a real difference in patients' lives while building your career in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Are you ready to embark on an exciting journey as a Patient Services - Receptionist at our state-of-the-art cancer care centre located in Guildford? Join our dedicated team at GenesisCare UK and be part of something extraordinary. As a Patient Administration Officer with us, you'll play a pivotal role in supporting the patient referral pathway, ensuring appointments are booked efficiently and delivering exceptional customer service to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career within a leading independent cancer care provider.
As the first point of contact for our patients, visitors and clinicians, you'll play a vital role in ensuring every patient receives a warm welcome and seamless support throughout their treatment journey. This is an exciting opportunity to join the UK's leading independent cancer care provider and become part of a team dedicated to delivering innovative, personalised care that improves lives.
What You'll Do
- Be the first point of contact for patients, visitors, consultants and colleagues attending the centre.
- Provide a professional, friendly and welcoming reception service.
- Answer and direct telephone enquiries promptly and efficiently.
- Support Patient Administration Officers with administrative tasks as required.
- Assist patients in the waiting area, ensuring they are informed and supported throughout their visit.
- Manage patient arrivals through MOSAIQ and support patient flow within the centre.
- Prepare, print and scan patient documentation accurately.
- Coordinate patient transport arrangements where required.
- Ensure patient questionnaires and relevant paperwork are completed.
- Maintain a clean, organised and welcoming reception environment.
- Manage incoming and outgoing post and support general centre administration.
- Order and maintain reception supplies and stock levels.
- Support daily centre checks and administrative processes.
- Ensure patient confidentiality is maintained at all times.
- Work collaboratively with colleagues to provide exceptional patient care and service.
What You'll Bring
- Previous experience working within a busy reception or front-of-house environment.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Experience working within a customer-focused role.
- An empathetic and patient-centred approach.
- Experience handling queries or complaints professionally and effectively.
- Strong organisational skills and the ability to manage competing priorities.
- Proficiency in Microsoft Office applications including Word, Excel and Outlook.
- Experience within healthcare would be advantageous, although not essential.
- Experience using MOSAIQ would be beneficial but not required.
- A positive, flexible and collaborative approach to team working.
Why Choose GenesisCare?
- 26 days annual leave plus bank holidays.
- The option to buy or sell annual leave.
- Private medical insurance and dental cover.
- Employee Assistance Programme.
- Income Protection.
- Complimentary radiotherapy treatment for you and your immediate family if required.
- Company contributory pension scheme.
- Access to wellbeing initiatives including Headspace and Babylon Health.
- Free parking at most GenesisCare centres.
- Retail and lifestyle discounts.
- Ongoing learning and development opportunities.
- A supportive and inclusive working environment.
Who We Are
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Patient Services - Receptionist (Guildford) employer: GenesisCare
GenesisCare UK is an exceptional employer, offering a supportive and inclusive work environment where you can make a meaningful impact in the lives of cancer patients. With generous benefits such as 26 days of annual leave, private medical insurance, and ongoing learning opportunities, you'll thrive in a culture that prioritises employee wellbeing and professional growth. Located in Guildford, our state-of-the-art cancer care centre provides a unique opportunity to be part of a pioneering team dedicated to transforming cancer care and enhancing patient experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services - Receptionist (Guildford)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GenesisCare. Understand their mission and values, especially how they focus on patient care. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous experience aligns with the role of a Patient Services Receptionist. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your people skills! During the interview, highlight your customer service experience and how you've handled challenging situations. Remember, as the first point of contact, your ability to create a warm and welcoming environment is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Patient Services - Receptionist (Guildford)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer service.
Tailor Your Application:Make sure to tailor your application to the Patient Services - Receptionist role. Highlight your relevant experience and skills that match the job description. This shows us that you’re genuinely interested in joining our team at GenesisCare.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at GenesisCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Receptionist. Familiarise yourself with the patient referral pathway and the importance of exceptional customer service in a healthcare setting. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, strong communication skills are essential. Prepare examples of how you've effectively handled queries or complaints in previous roles. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Demonstrate Empathy and Patience
In a busy healthcare environment, showing empathy is key. Think of situations where you've gone above and beyond to support someone in need. Be ready to discuss how you would handle sensitive situations with care and professionalism, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and the centre's approach to patient care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
