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- Tasks: Greet patients, manage reception duties, and provide administrative support.
- Company: GenesisCare UK leads in private oncology services, transforming cancer care with innovative treatments.
- Benefits: Enjoy 25 days annual leave, private medical coverage, free parking, and exclusive retail discounts.
- Why this job: Make a meaningful impact in patient care while developing your career in a supportive environment.
- Qualifications: Experience in busy reception areas and excellent communication skills are essential; healthcare experience preferred.
- Other info: This role is a 12-month fixed-term contract at our Milton Keynes centre.
The predicted salary is between 28800 - 43200 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you ready to embark on an exciting journey as a Patient Services Receptionist at our state-of-the-art cancer care centre located in Milton Keynes? Join our dedicated team at GenesisCare UK and be part of something extraordinary. Please note: This position is offered on a 12 month fixed-term contract.
The Role: As a Patient Services Receptionist with us, you will play a pivotal role in providing excellent patient care, efficient and professional receptionist duties, and general administrative support as required. This is your opportunity to make a meaningful impact and develop your career.
What You’ll Do:
- Meet and greet patients, staff, doctors and visitors
- Cover reception and participate in all reception duties
- Ensure all patients experience the highest levels of service at all times
- Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc.
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Actively queue patients into MOSAIQ upon arrival to support wait time tracking
What You’ll Have:
Experience and skills:
- Experience of looking after a busy reception area
- Excellent communication skills
- Experience in a customer focused environment
- Evidence of effective staff liaison and co-operative working
- Evidence of an empathetic approach to patients and/or customers
- Experience with resolving complaints satisfactorily
- Strong relationship building skills
- Experience within a diverse range of administrative roles
Qualifications and Knowledge:
- Proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred, not essential
Why Choose GenesisCare:
Discover what’s in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we are dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care. GenesisCare is an Equal Opportunity Employer.
Contact Detail:
GenesisCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services - Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Services Receptionist at GenesisCare. Understanding the nuances of patient care and administrative tasks will help you demonstrate your enthusiasm and readiness for the role during any discussions.
✨Tip Number 2
Highlight your experience in customer service and reception roles when networking or during interviews. Share specific examples of how you've successfully managed busy environments and resolved complaints, as this aligns closely with the expectations of the position.
✨Tip Number 3
Connect with current or former employees of GenesisCare on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the application process.
✨Tip Number 4
Prepare to discuss your proficiency in MS Office and any relevant software during your interactions. Being able to confidently talk about your technical skills will show that you're ready to handle the administrative aspects of the role effectively.
We think you need these skills to ace Patient Services - Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in a busy reception area and your ability to handle patient interactions with empathy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and innovation. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to GenesisCare's mission.
Highlight Communication Skills: In your application, stress your excellent communication skills. Provide examples of how you've effectively liaised with staff and resolved complaints, as these are crucial for the Patient Services Receptionist role.
Showcase Technical Proficiency: Mention your proficiency in MS Office packages, particularly Word, Excel, and Outlook. If you have experience with healthcare software or systems, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at GenesisCare
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing excellent patient care during the interview. Share any relevant experiences where you went above and beyond to help patients, as this aligns with GenesisCare's mission of enhancing patient outcomes.
✨Demonstrate Strong Communication Skills
As a Patient Services Receptionist, effective communication is key. Prepare examples of how you've successfully communicated with patients or colleagues in previous roles, especially in busy environments. This will showcase your ability to handle the demands of the role.
✨Highlight Your Administrative Experience
Be ready to discuss your experience with administrative tasks and using MS Office packages. Mention specific instances where you maintained accurate records or managed multiple tasks efficiently, as these skills are crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in handling patient complaints or delays. Think of scenarios from your past work where you resolved issues effectively, demonstrating your empathetic approach and relationship-building skills.
