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- Tasks: Provide administrative support to patients and staff in a dynamic oncology clinic.
- Company: Join GenesisCare, a progressive team dedicated to better patient outcomes.
- Benefits: Flexible shifts, wellbeing support, and discounts on health and gym memberships.
- Other info: Be part of a close-knit team with opportunities for personal and professional development.
- Why this job: Make a real difference in patient care while growing your skills in a supportive environment.
- Qualifications: Experience in medical administration and excellent communication skills required.
The predicted salary is between 12 - 15 £ per hour.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? We are looking for an experienced Patient Services Officer (Medical Administration) to join our team in our Wembley Oncology clinic. In this patient-facing role, you will be responsible for providing administrative support to patients and staff while remaining professional, caring and friendly in an ever-changing environment. We currently have Casual and Permanent Part-Time opportunities available, offering flexible shifts to support our collaborative team as internal movement creates new opportunities.
More Specifically, You Will:
- Complete day-to-day clerical and administrative tasks to support clinic operations
- Schedule, update, and confirm patient appointments
- Process billing and receipting accurately at the time of appointment
- Enter data accurately into clinical and administrative systems
- Prepare, scan, file, and manage documentation in line with privacy requirements
- Maintain accurate patient records and administrative files
- Support efficient clinic workflows through organised administration
- Liaise with internal teams regarding schedules, documentation, and processes
- Manage multiple administrative tasks in a busy environment
We’re Looking For Someone Who Has:
- Demonstrated ability to provide excellent patient care and customer service
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
- Proven experience to work successfully both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
- Exceptional phone manner and ability to handle a high volume of patient inquiries
- High attention to detail and excellent organisational skills
- Flexible approach to work and able to adapt in a fast-paced environment
Benefits Of Joining Our Team:
- The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes
- A close-knit team culture with a strong sense of community
- Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support
- Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing
- Opportunities to learn and grow through award-winning development programs
- A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts
About GenesisCare:
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
Patient Services Officer - Part Time employer: GenesisCare
Contact Detail:
GenesisCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer - Part Time
✨Tip Number 1
Get to know the company! Research GenesisCare and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of patient interaction, make sure you can convey information clearly and with empathy. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the GenesisCare team.
We think you need these skills to ace Patient Services Officer - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Services Officer role. Highlight your experience in medical administration and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role is all about providing excellent patient care, don’t forget to include examples of your customer service experience. We love seeing how you’ve gone above and beyond to help others, so share those stories with us!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and warmth. We’re looking for someone who can communicate effectively while also being approachable. Let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at GenesisCare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Officer. Familiarise yourself with the day-to-day tasks mentioned in the job description, like scheduling appointments and managing patient records. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role is patient-facing, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you provided outstanding care or resolved issues effectively. This will show them that you can handle high volumes of inquiries with a friendly approach.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to discuss how you manage multiple tasks in a busy environment, as this is key for the role. Bring up specific tools or methods you use to stay organised and ensure accuracy in your work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.