At a Glance
- Tasks: Be the first point of contact for patients and ensure smooth appointment bookings.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 26 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Be part of the founding team at a brand-new cancer care centre.
- Why this job: Make a meaningful impact in cancer care while developing your career.
- Qualifications: Experience in administration or healthcare, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Royal Tunbridge Wells? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
GenesisCare is expanding its UK network with the opening of a brand-new Systemic Anti-Cancer Therapy (SACT) centre in Royal Tunbridge Wells in Autumn 2026. This purpose-built centre will bring advanced cancer treatment closer to patients across West Kent and the South East, improving accessibility and enhancing the overall patient experience.
This is an exciting opportunity to join the founding administration team and help shape the patient journey from first contact in a brand-new centre. As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed efficiently and appointments are booked in line with GenesisCare policies. You will support the full patient referral pathway and deliver exceptional customer care to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career within a specialist oncology environment where patient experience is at the heart of everything we do.
What You'll Do:- Act as the first point of contact for patients, providing a professional and compassionate service
- Provide courtesy calls to patients within 24 hours of receiving referrals
- Process and register referrals accurately within agreed timeframes
- Book appointments for SACT, outpatient clinics and associated services
- Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways
- Request and manage medical records, diagnostic images and previous treatment information
- Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs)
- Liaise with NHS Trusts and internal Finance teams to facilitate bookings
- Provide reception support and maintain a welcoming, safe environment
- Log feedback, compliments and concerns using appropriate reporting systems
- Ensure patient confidentiality and compliance with data protection legislation
- Experience working within a busy reception or administrative environment
- Previous healthcare sector experience (desirable)
- Excellent verbal and written communication skills
- Strong organisational and multitasking ability
- Experience delivering high levels of customer service
- Confidence managing sensitive conversations with empathy and professionalism
- Proficiency in MS Office (Word, Excel, Outlook)
- Experience using MOSAIQ (desirable)
- Ability to work collaboratively within a team
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
As part of our Royal Tunbridge Wells launch team, you will also play a vital role in establishing the patient experience standards within a newly opened cancer centre.
Who We Are:GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our new Royal Tunbridge Wells centre marks the next phase of our continued expansion, responding to requests from local clinicians and improving access to advanced systemic therapies for patients across West Kent and the wider South East.
Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Patient Administration Officer (Royal Tunbridge Wells) employer: GenesisCare
GenesisCare UK is an exceptional employer, offering a unique opportunity to join the founding administration team at our new state-of-the-art cancer care centre in Royal Tunbridge Wells. With a strong focus on employee well-being, we provide generous benefits including 26 days of annual leave, private medical coverage, and a supportive work culture that prioritises personal growth and development. As part of our team, you'll play a crucial role in shaping patient experiences while enjoying a collaborative environment that values innovation and compassion.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer (Royal Tunbridge Wells)
✨Tip Number 1
Network like a pro! Reach out to current employees at GenesisCare or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes GenesisCare tick, especially their commitment to patient care and innovation.
✨Tip Number 3
Practice common interview questions with a mate. Focus on how your skills align with the role of Patient Administration Officer, especially your customer service experience and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Patient Administration Officer (Royal Tunbridge Wells)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Administration Officer role. Highlight your relevant experience in healthcare and customer service, and show us how you can contribute to our mission at GenesisCare.
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language in your application to reflect this.
Emphasise Organisational Skills:We’re looking for someone who can juggle multiple tasks efficiently. In your application, give examples of how you've successfully managed busy workloads or complex schedules in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at GenesisCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Administration Officer. Familiarise yourself with the patient referral process and the importance of customer care in a healthcare setting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves interacting with patients and medical staff, it's crucial to demonstrate your excellent verbal and written communication skills. Prepare examples from your past experiences where you've successfully managed sensitive conversations or provided exceptional customer service. This will highlight your ability to handle the demands of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think about how you would handle situations like a distressed patient or a scheduling conflict. Practising these scenarios can help you articulate your thought process and showcase your ability to remain calm under pressure.
✨Research GenesisCare's Values
Take some time to research GenesisCare and its commitment to patient care and innovation. Understanding their mission and values will allow you to align your answers with what they stand for, making you a more appealing candidate. Plus, it shows that you’re proactive and genuinely interested in being part of their team.
