At a Glance
- Tasks: Support patients through their cancer care journey and manage appointments efficiently.
- Company: Join GenesisCare UK, the leading independent cancer care provider.
- Benefits: Enjoy 26 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a pioneering team at a brand-new cancer care centre in Leeds.
- Qualifications: Strong communication skills and experience in a busy administrative role.
The predicted salary is between 38140 - 46616 £ per year.
- Description
- Patient Administration Officer (PAO) – Leeds
Are you ready to embark on an exciting journey as a Patient Administration Officer (PAO) at our brand-new cancer care centre in Leeds, opening in December 2026?
Join our dedicated team at Genesis Care UK and be part of something extraordinary.
As a Patient Administration Officer with us, you'll shape an exceptional patient experience from Day one.
This is a unique opportunity to join a pioneering team at the start of an exciting new chapter, supporting patients through every step of their cancer care journey while building your career with the UK's leading independent cancer care provider.
What You'll Do
- Providing all patients with a courtesy call within 24 hours of receiving a referral.
- Supporting consultants, medical secretaries and clinical teams throughout the patient referral pathway.
- Processing referrals and appointments accurately and efficiently.
- Providing patients with clear information regarding appointments and treatment plans.
- Liaising with NHS Trusts, hospitals and internal teams to ensure a seamless patient journey.
- Booking additional support services such as wellbeing programmes, exercise medicine and transport services.
- Managing appointment scheduling for patients, consultants and staff.
- Maintaining accurate referral and patient information within MOSAIQ.
- Completing reception duties and acting as the first point of contact for patients and visitors.
- Ensuring patient confidentiality is maintained at all times.
- Supporting and mentoring new team members where required.
- What You'll Have
- Excellent verbal and written communication skills.
- Previous experience working within a busy reception or administrative environment.
- Strong customer service and relationship-building skills.
- Experience working within a customer-focused role.
- Ability to manage competing priorities in a fast-paced environment.
- An empathetic and patient-centred approach.
- Experience resolving complaints professionally.
- Microsoft Office proficiency including Word, Excel and Outlook.
- MOSAIQ experience advantageous.
- Healthcare sector experience preferred.
- Training & Development (Minimum Requirement)
- Onboarding
- Off-site placements: A minimum of 1 month at established Genesis Care centres, gaining hands-on experience within the role.
Placements are delivered in structured blocks and require weekday residence near the host centre.
- Travel expectations: Regular national travel and overnight stays during the onboarding period are an essential requirement.
- Why Choose Genesis Care
- Discover what's in store for you when you join the Genesis Care UK team:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Programme, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are
Genesis Care UK is the UK’s leading provider of independent specialist cancer care.
Through innovative, personalised care, we aim to positively impact patient quality of life, life expectancy and overall survival.
We have 14 state-of-the-art centres throughout the UK, working with world-class clinicians and clinical teams to provide access to the latest innovative treatments, including advanced diagnostics, medical oncology, radiotherapy and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer.
Our personalised treatment programmes are supported by Exercise Medicine and wellbeing services delivered through our partnership with the charity Penny Brohn UK.
We also work with universities and leading clinicians around the world to research and design new and better ways to treat cancers, with a growing UK clinical trials programme supporting access to new therapies.
We want you to share our sense of purpose. As part of our team, you'll help create a welcoming experience for patients from the moment they arrive at our new Leeds centre.
Join Genesis Care UK and shape your future, while helping shape the future of cancer care.
Patient Administration Officer (Leeds) employer: Genesiscare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive and innovative work environment for Operating Department Practitioners in Leeds. With a strong focus on employee well-being, we provide generous benefits such as 25 days of annual leave, private medical coverage, and access to world-class training and development opportunities. Join our dedicated team and make a meaningful impact in cancer care while enjoying a collaborative culture that prioritises your professional growth and personal health.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer (Leeds)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Genesiscare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Genesiscare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Genesiscare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Administration Officer (Leeds)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Genesiscare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Genesiscare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Genesiscare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Genesiscare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Genesiscare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Genesiscare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
