At a Glance
- Tasks: Manage patient referrals and appointments while providing top-notch customer care.
- Company: Join GenesisCare, a leader in innovative cancer care.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Be part of a supportive team with excellent growth opportunities.
- Why this job: Make a real impact in patients' lives while developing your career.
- Qualifications: Strong communication skills and experience in a busy reception environment.
The predicted salary is between 37035 - 45265 £ per year.
Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Guildford? Be part of something new. Our new Guildford SACT unit opens in December 2026 – and we’re looking for an experienced medical administrator to join our admin team as part of our new SACT unit.
The Role: As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and develop your career. This role is available on a full-time (37.5 hours, Mon-Fri), permanent basis and is a centre based role.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway
- Act as point of contact for all patients ensuring a professional and efficient service
- Confirming receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics. At our Medical Centre you will also be responsible for Chemotherapy, Diagnostics, referrals.
What You'll Have:
Experience and skills:
- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily
Please note: we may close this vacancy early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.
Qualifications and Knowledge:
- Experience of using MOSAIQ IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred
Other requirements for this role:
- Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare UK team: Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave. Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection. Access our world-class radiotherapy - free to you and your immediate family, if required. Secure your future with a competitive Company Contributory Pension Scheme. Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing. Enjoy hassle-free commutes with free parking at most of our centres. Treat yourself with exclusive retail discounts.
Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Patient Administration Officer (Guildford) employer: Genesiscare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive and innovative work environment for Operating Department Practitioners in Leeds. With a strong focus on employee well-being, we provide generous benefits such as 25 days of annual leave, private medical coverage, and access to world-class training and development opportunities. Join our dedicated team and make a meaningful impact in cancer care while enjoying a collaborative culture that prioritises your professional growth and personal health.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer (Guildford)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Genesiscare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Genesiscare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Genesiscare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Administration Officer (Guildford)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Genesiscare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Genesiscare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Genesiscare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Genesiscare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Genesiscare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Genesiscare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
