At a Glance
- Tasks: Support patient referrals and appointments in a state-of-the-art cancer care centre.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Part-time role with excellent growth opportunities in a dynamic team.
- Why this job: Make a meaningful impact in patient care while developing your career.
- Qualifications: Strong communication skills and experience in a customer-focused environment.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Chelmsford? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
The Role:
As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and develop your career.
Please note that this role is available on a part-time basis of 15 hours per week.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway
- Act as point of contact for all patients ensuring a professional and efficient service
- Confirming receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics.
What You'll Have:
Experience and skills:- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily
- Experience of using MOSAIQ IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred
- Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Patient Administration Officer (Chelmsford, part-time) employer: GenesisCare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Patient Administration Officer in our Chelmsford cancer care centre, you'll enjoy flexible part-time hours, generous annual leave, and comprehensive health benefits, all while making a meaningful impact in the lives of our patients. Join us to be part of a pioneering team dedicated to transforming cancer care and enhancing patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer (Chelmsford, part-time)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GenesisCare UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient administration. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your customer care skills during the interview! Be sure to highlight any experience you've had in busy reception areas and how you’ve handled challenging situations with empathy and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GenesisCare UK.
We think you need these skills to ace Patient Administration Officer (Chelmsford, part-time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Administration Officer role. Highlight your relevant experience in managing busy reception areas and your customer service skills, as these are key to what we’re looking for.
Showcase Your Communication Skills:Since excellent verbal and written communication is crucial for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Emphasise Teamwork:We value collaboration at GenesisCare, so be sure to mention any experiences where you’ve worked effectively within a team. This will show us that you can contribute positively to our supportive environment.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application goes straight to us, and you’ll get to see all the exciting opportunities we have available!
How to prepare for a job interview at GenesisCare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Administration Officer. Familiarise yourself with the patient referral pathway and the importance of efficient appointment booking. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated with patients or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Customer Care
In a healthcare setting, showing empathy is key. Think of situations where you provided exceptional customer service or resolved complaints satisfactorily. Be ready to share these stories to highlight your ability to connect with patients and provide holistic care.
✨Familiarise Yourself with Relevant Software
If you have experience with the MOSAIQ IT package or similar software, be prepared to discuss it. If not, take some time to learn about it or other relevant tools like MS Office. Showing that you're tech-savvy will give you an edge in the interview.
