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- Tasks: Support patient referrals and appointments while providing excellent customer care.
- Company: GenesisCare UK is a leading provider of private oncology services, transforming cancer care.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive retail discounts.
- Why this job: Make a meaningful impact in patient care while developing your career in a supportive environment.
- Qualifications: Excellent communication skills and experience in a busy reception or customer-focused role required.
- Other info: This is a 12-month fixed term contract with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Oxford? Join our dedicated team at GenesisCare UK and be part of something extraordinary. Please note: This position is a 12-month fixed term contract.
The Role: As a Patient Administration Officer with us, you'll play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and develop your career.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway.
- Act as point of contact for all patients ensuring a professional and efficient service.
- Confirm receipt of referrals and registration for all patients referred for Radiotherapy and Outpatient clinics.
- At our Medical Centre, you will also be responsible for Chemotherapy, Diagnostics, Theranostics (Windsor only) referral.
What You'll Have:
Experience and skills:- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area.
- Experience in a customer-focused environment.
- Strong relationship building skills.
- Experience within a diverse range of administrative roles.
- Evidence of an empathetic and holistic approach to patient care.
- Experience with resolving complaints satisfactorily.
- Experience of using MOSAIQ IT package an advantage.
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook.
- Previously worked within the healthcare sector preferred.
Other requirements for this role:
- Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
Why Choose GenesisCare:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care. GenesisCare is an Equal Opportunity Employer.
Patient Administration Officer employer: GenesisCare
Contact Detail:
GenesisCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administration Officer
✨Tip Number 1
Familiarise yourself with the MOSAIQ IT package, as it's mentioned as an advantage in the job description. If you haven't used it before, consider looking for online tutorials or resources to get a basic understanding of how it works.
✨Tip Number 2
Highlight your experience in customer service during any networking opportunities. Engage with professionals in the healthcare sector on platforms like LinkedIn, and share your passion for patient care to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complaints or difficult situations in previous roles. This will demonstrate your empathetic approach and problem-solving skills, which are crucial for a Patient Administration Officer.
✨Tip Number 4
Research GenesisCare's values and recent initiatives in cancer care. Being knowledgeable about their mission and how they operate will help you align your answers during interviews and show your genuine interest in joining their team.
We think you need these skills to ace Patient Administration Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient administration and customer service. Emphasise your communication skills and any previous roles in a healthcare setting, as these are crucial for the Patient Administration Officer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and innovation. Mention specific experiences that demonstrate your ability to manage a busy reception area and resolve complaints effectively, aligning with GenesisCare's values.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience with the MOSAIQ IT package. These technical skills are important for the role and should be prominently featured.
Showcase Teamwork and Empathy: Provide examples of how you've worked collaboratively in a team and demonstrated empathy in patient interactions. This will resonate well with GenesisCare's focus on holistic patient care and teamwork.
How to prepare for a job interview at GenesisCare
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing excellent patient care. Talk about any previous experiences where you went above and beyond to help patients, as this aligns with GenesisCare's mission of enhancing patient outcomes.
✨Demonstrate Your Administrative Skills
Be prepared to discuss your experience in managing busy reception areas and handling administrative tasks. Highlight your proficiency in MS Office and any experience with the MOSAIQ IT package, as these are crucial for the role.
✨Emphasise Teamwork and Communication
Since the role involves working closely with consultants and other team members, share examples of how you've successfully collaborated in a team environment. Strong communication skills are essential, so be ready to showcase your verbal and written abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding patient complaints or difficult situations. Think of specific instances where you resolved issues effectively, demonstrating your empathetic approach to patient care.
