At a Glance
- Tasks: Support patients through their cancer journey with exceptional organisation and compassion.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 26 days of leave, private medical cover, and exclusive discounts.
- Other info: Be part of a passionate team dedicated to transforming cancer care.
- Why this job: Make a real difference in patients' lives every day in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre in Windsor? Join our dedicated team at GenesisCare UK and be the friendly, organised, and compassionate face that supports patients at every step of their journey.
The Role:
As a Patient Administration Officer, you’ll play a pivotal role in ensuring every patient’s experience is seamless from referral through to treatment. Acting as a key point of contact, you’ll combine exceptional organisational skills with genuine compassion to deliver an outstanding patient experience. This is a fantastic opportunity to join a fast-paced, purpose-driven environment where your work truly makes a difference every single day.
What You’ll Do:
- Be the first point of contact for patients, delivering a professional and welcoming service
- Manage referrals and book appointments efficiently across multiple services including radiotherapy, diagnostics, and more
- Liaise with consultants, clinical teams, and external partners to coordinate patient pathways
- Provide patients with clear, timely information and support from referral through to treatment
- Maintain accurate records and update systems to ensure high-quality data management
- Support reception duties, creating a safe, clean, and welcoming environment
- Go the extra mile to enhance the patient experience, including arranging additional support services where needed
What You’ll Have:
- Previous experience in a customer-focused or administrative role
- Strong communication skills and ability to build positive relationships
- Experience working in a busy, fast-paced environment, ideally within healthcare
- A highly organised approach with excellent attention to detail
- A compassionate, patient-first mindset with the ability to handle sensitive situations
- Confidence using MS Office (experience with MOSAIQ is a plus)
Why Choose GenesisCare:
- 26 days’ annual leave + bank holidays (pro rata), with option to buy/sell leave
- Private medical and dental cover, plus Employee Assistance Programme
- Complimentary radiotherapy access for you and immediate family (if required)
- Competitive pension scheme
- Wellbeing support including Babylon Health and Headspace
- Free parking at most centres
- Exclusive retail discounts
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. With 14 specialist centres and over 600 dedicated professionals, we deliver world-class, personalised treatment—combining advanced therapies with holistic support to improve both outcomes and quality of life. We’re passionate about innovation, collaboration, and putting patients at the heart of everything we do. Join us and be part of something meaningful—helping to shape exceptional patient experiences every day.
Patient Administration Officer - 12 month FTC (Windsor) employer: GenesisCare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment at our state-of-the-art cancer care centre in Windsor. With a strong focus on employee wellbeing, we provide generous benefits such as private medical cover, 26 days of annual leave, and exclusive discounts, all while fostering a culture of growth and collaboration that empowers our team to make a meaningful impact in patients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer - 12 month FTC (Windsor)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GenesisCare UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient administration. Think about how you’d handle specific scenarios, especially those that require compassion and organisation—key traits for this role!
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service and support to patients—it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GenesisCare UK.
We think you need these skills to ace Patient Administration Officer - 12 month FTC (Windsor)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Administration Officer role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like organisation and compassion.
Show Your Passion:We want to see your enthusiasm for patient care! In your application, share why you’re excited about working in a healthcare environment and how you can contribute to enhancing the patient experience at GenesisCare.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GenesisCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Administration Officer. Familiarise yourself with the key tasks like managing referrals and booking appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role is all about supporting patients, be prepared to share examples of how you've shown compassion in previous roles. Think of specific situations where you went the extra mile for someone, as this will highlight your patient-first mindset and ability to handle sensitive situations.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life scenarios in a busy healthcare environment. Practice responses to questions like 'How would you manage a difficult patient?' or 'What steps would you take if an appointment was double-booked?' This will showcase your problem-solving skills and organisational abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
