At a Glance
- Tasks: Lead the redesign of medical secretarial services and improve healthcare operations.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 26 days annual leave, private medical cover, and well-being support.
- Other info: Be part of a dynamic team transforming patient outcomes across the UK.
- Why this job: Make a real impact on cancer care and support clinicians effectively.
- Qualifications: Experience in healthcare operations and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Are you ready to embark on an exciting journey as a Medical Secretarial Service Design and Transformation Lead at GenesisCare UK? Join our dedicated team and be part of something extraordinary. This is an exciting new opportunity on a 12-month fixed-term contract, offering the chance to shape and transform a critical support function across our national network.
As a Medical Secretarial Service Design and Transformation Lead, you’ll play a pivotal role in reviewing, redesigning, and future-proofing our medical secretarial services across the UK. You’ll lead a comprehensive, evidence-based assessment of current operations, identify opportunities for improvement, and design a high-quality, sustainable service model that supports our clinicians and reflects modern ways of working, including technology and automation. This is a unique opportunity to make a significant organisational impact, working closely with senior stakeholders and clinical leaders to define and deliver a best-in-class service.
What You'll Do:
- Conduct a full review of current medical secretarial services across all centres
- Map workflows, identifying inefficiencies, duplication, and variation
- Analyse time and task distribution, including use of technology and automation
- Define what excellent medical secretarial support looks like from a clinician perspective
- Engage consultants and clinical leaders to understand needs, challenges, and priorities
- Design a future-state operating model that balances local delivery with standardisation and resilience
- Develop consistent processes, role clarity, and scalable ways of working
- Identify opportunities for automation, standardisation, or service redesign
- Assess risks, dependencies, and change impacts
- Support effective communication and change management across the business
- Create a phased implementation and transition plan
- Provide clear, structured reporting and evidence-based recommendations
What You'll Have:
- Significant experience in healthcare operations, service design, or transformation
- Proven ability to engage and influence senior clinicians and stakeholders
- Strong analytical and process improvement skills
- Excellent communication and stakeholder management capabilities
- Knowledge of private healthcare and oncology pathways
- Understanding of medical secretarial or clinical administrative services
- Experience with practice management systems in a private healthcare setting (desirable)
Why Choose GenesisCare:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy or sell leave
- Private medical and dental cover, plus Employee Assistance Programme and Income Protection
- Access to world-class radiotherapy for you and your immediate family (if required)
- Competitive contributory pension scheme
- Well-being support including Babylon Health and Headspace
- Retail discounts and lifestyle benefits
Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient outcomes and quality of life. We are a team of over 600 highly trained professionals operating across 14 specialist cancer centres nationwide. Our integrated approach focuses on treating the whole patient, combining advanced medical treatments with wellbeing services and exercise medicine. We collaborate globally with leading clinicians and research institutions to develop better cancer treatments and expand access through our growing clinical trials programme. Join GenesisCare UK and play a key role in transforming how we support our clinicians while shaping the future of cancer care.
Medical Secretarial Service Design and Transformation Lead employer: GenesisCare
At GenesisCare UK, we pride ourselves on being an exceptional employer that values innovation and collaboration in the healthcare sector. As a Medical Secretarial Service Design and Transformation Lead, you will enjoy a supportive work culture that prioritises employee well-being, offering generous benefits such as 26 days of annual leave, private medical cover, and access to world-class healthcare services. With ample opportunities for professional growth and the chance to make a meaningful impact on cancer care, joining our team means being part of a forward-thinking organisation dedicated to transforming patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretarial Service Design and Transformation Lead
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare sector, especially those involved in medical secretarial services. Attend industry events or webinars to make connections and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by researching GenesisCare and understanding their approach to service design and transformation. Be ready to discuss how your experience aligns with their goals and how you can contribute to their mission.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've improved processes in previous roles. Use data to back up your claims and demonstrate your ability to lead change effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the GenesisCare team.
We think you need these skills to ace Medical Secretarial Service Design and Transformation Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Medical Secretarial Service Design and Transformation Lead role. Highlight your relevant experience in healthcare operations and service design, and show us how you can make a difference at GenesisCare.
Showcase Your Skills:We want to see your strong analytical and process improvement skills shine through. Use specific examples from your past work to demonstrate how you've engaged with senior stakeholders and influenced change in a healthcare setting.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it aligns with our needs. Avoid jargon and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at GenesisCare UK.
How to prepare for a job interview at GenesisCare
✨Know Your Stuff
Before the interview, dive deep into GenesisCare's operations and their approach to medical secretarial services. Familiarise yourself with their current practices and think about how you can contribute to their transformation goals. This will show your genuine interest and help you speak confidently about how you can make an impact.
✨Engage with Evidence
Prepare to discuss specific examples from your past experience that demonstrate your analytical and process improvement skills. Bring data or case studies that highlight your successes in service design or transformation, especially in healthcare settings. This will help you back up your claims and impress the interviewers.
✨Communicate Clearly
Since you'll be working closely with senior stakeholders and clinical leaders, practice articulating your ideas clearly and concisely. Use straightforward language to explain complex concepts, and be ready to adapt your communication style based on your audience. This will showcase your excellent communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the challenges GenesisCare faces. Inquire about their vision for the future of medical secretarial services and how they see technology playing a role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
