At a Glance
- Tasks: Support the launch of a new cancer care centre and provide essential IT support.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 26 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Be part of a dynamic team dedicated to transforming cancer care.
- Why this job: Make a real impact in healthcare technology while growing your career.
- Qualifications: 3-5 years in IT support, strong Microsoft skills, and excellent problem-solving abilities.
Are you ready to join GenesisCare UK at an exciting time as we prepare to open our brand-new, state-of-the-art cancer care centre in Leeds?
We’re looking for an experienced IT Support Engineer to join us on a 12-month fixed-term contract, playing a key role in getting our new centre ready for opening and supporting it through its first year of operation.
This is a fantastic opportunity to be involved from the outset, helping commission and establish the technology environment that will support our clinical and operational teams. From technology readiness and go-live through to providing ongoing onsite support once the centre is operational, you’ll have the opportunity to make a real impact during a significant period of growth for GenesisCare in Leeds.
As our IT Support Engineer, you’ll be the primary onsite technology specialist for the Leeds centre, providing first and second-line technical support and ensuring our digital and technology services operate reliably and effectively to support the safe delivery of patient care.
Initially, you’ll have an important role in preparing the new centre for opening, supporting equipment deployment, infrastructure validation, device installation and configuration, user acceptance and go-live. As the centre becomes established, you’ll provide hands-on day-to-day support across end-user devices, Microsoft 365, workplace and meeting-room technology, infrastructure and specialist clinical systems.
You’ll work closely with centre leadership and clinical teams alongside our central Digital & IT colleagues and third-party suppliers, taking ownership of local technology issues and coordinating with specialist teams where required.
What You’ll Do
- Support the technology readiness, commissioning and successful opening of our brand-new Leeds centre.
- Provide first and second-line onsite technical support across clinical and business operations.
- Act as the primary onsite escalation point for technology incidents, taking ownership through to resolution.
- Deploy, configure and maintain desktops, laptops, tablets and mobile devices using Microsoft Intune and Autopilot.
- Troubleshoot Microsoft Windows and Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
- Support workplace technology including Microsoft Teams Rooms, AV equipment, displays, cameras, printers and connectivity.
- Provide onsite technology support within our specialist oncology environment, working with clinical system suppliers and specialist support teams where required.
- Assist central infrastructure teams with local networking, Wi-Fi, structured cabling, network patching, internet connectivity and telephony.
- Maintain accurate technology asset, stock and service management records.
- Support cybersecurity requirements including endpoint compliance, Microsoft Defender, BitLocker, Multi-Factor Authentication and vulnerability remediation.
- Coordinate onsite activity with technology suppliers, managed service providers and other third-party partners.
- Identify opportunities to improve service quality, automation and operational efficiency.
- Contribute to wider Digital Transformation initiatives and the introduction of new technology across GenesisCare.
What You’ll Have
- 3–5 years’ experience in an IT Support Engineer, Desktop Support or similar technical support role.
- Strong experience supporting Microsoft Windows and Microsoft 365 environments.
- Experience with Microsoft Intune and endpoint management.
- Strong hardware troubleshooting and break/fix experience.
- Good knowledge of networking fundamentals.
- Experience supporting meeting-room and workplace technology.
- Experience using an ITSM/service management platform.
- Excellent technical troubleshooting and problem-solving skills.
- Experience working independently within an onsite support role, with the confidence to take ownership of local technology issues.
- Excellent communication and customer service skills, with the ability to work effectively with technical and non-technical colleagues.
- Strong organisational skills and the ability to prioritise competing demands.
- A relevant IT qualification or equivalent professional experience.
Experience within a healthcare, hospital or clinical environment would be advantageous, particularly experience supporting clinical systems, oncology or radiotherapy technology, or PACS/DICOM environments. Experience with technologies such as PowerShell, VMware, Fortinet or Halo ITSM would also be beneficial.
As this role will support our new centre through commissioning, opening and its first year of operation, you’ll need to be based onsite in Leeds full-time, with flexibility to provide occasional out-of-hours support during key technology implementations, upgrades and commissioning activity. Occasional travel to other GenesisCare sites may also be required.
Why Choose GenesisCare
Discover what's in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy – free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and be part of the team bringing our brand-new Leeds cancer centre to life.
GCTA-Leeds
IT Support Engineer (Leeds) employer: GenesisCare
GenesisCare is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in the heart of Oxford. With benefits such as 26 days of annual leave and private medical insurance, team members are encouraged to thrive both personally and professionally, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Leeds)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at GenesisCare that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at GenesisCare, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at GenesisCare can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at GenesisCare will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at GenesisCare
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at GenesisCare. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at GenesisCare.
