At a Glance
- Tasks: Lead the administration team and ensure smooth operations at our cancer care centre.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Make a meaningful impact in cancer care while developing your career.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to embark on an exciting journey as an Administration Lead at our state-of-the-art cancer care centre located in Oxford? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
Hours: Full-time (37.5 hours per week), Monday to Friday. Please note that this is an on-site role based at the centre with no home-working.
The Role: As an Administration Lead with us, you'll play a pivotal role in line management responsibilities for the centre administration team, and you will provide a professional, accurate and timely administration service. You will also be hands-on in the role, undertaking administrative duties as needed alongside your line management responsibilities. Being able to articulate the goals, values, and behaviours of GenesisCare will play a key part in this role. You will be an enthusiastic, organised, and motivated individual with the ability to work alongside multiple stakeholders both internally and externally. This includes close working relationships with the centre leader, clinical teams, Consultants and Heads of Service. This is your opportunity to make a meaningful impact and develop your career.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway
- Effective line management of administration team, including rotas, monthly 121’s and annual performance management reviews in line with objectives and key results
- Develop a full understanding of all referral pathways within the centre
- Ensuring the smooth running of all administrative functions within the centre
- Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
- Participate in Operational Excellence reviews to deliver a data driven culture
- Lead continuous improvement within the admin function
- Chairing centre admin meetings/huddles and providing admin updates in monthly staff meetings
- Support the Centre Leader with operational centre duties e.g., CQC inspections, facilities management etc
- Management of any patient feedback and complaints in accordance with policy
- Investigate Datix incidents and perform root cause analysis on administrative issues
- Management of patient pathway related administration costs
- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
- Ensure all patients always experience the highest levels of service
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.
- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
- Undertake and company designated mandatory training.
- Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.
- Adhere to company standards in respect of appearance, behaviour, and demeanour
- Work flexibly to achieve GenesisCare business objectives
- Act as a trainer and mentor for new staff
- Carry out any other duties appropriate for a post of this nature
- Uphold the GenesisCare Values
What You'll Have:
- Line management of small teams
- Experience within a diverse range of administrative roles
- Previously worked within the healthcare sector
- Excellent verbal and written communication skills.
- Experience in a customer or patient focused environment
- Strong relationship building skills
- Experience with resolving complaints satisfactorily
- Evidence of an empathetic and holistic approach to patient care an advantage
- Experience of using MOSAIQ IT package an advantage
- Proficient in all MS office packages including, but not limited to, Word, Excel, PowerPoint & Outlook
Why Choose GenesisCare:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Administration Lead (Oxford) employer: GenesisCare
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment at our state-of-the-art cancer care centre in Oxford. With a strong focus on employee well-being, we provide generous benefits including 25 days of annual leave, private medical coverage, and opportunities for professional growth within a collaborative team dedicated to transforming cancer care. Join us to make a meaningful impact while enjoying a fulfilling career in a pioneering healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Lead (Oxford)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like GenesisCare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at GenesisCare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like GenesisCare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administration Lead (Oxford)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at GenesisCare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at GenesisCare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to GenesisCare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at GenesisCare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at GenesisCare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research GenesisCare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
