Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the administration team and ensure smooth operations at our cancer care centre.
- Company: GenesisCare UK is a leading provider of private oncology services, transforming cancer care with innovative treatments.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive retail discounts.
- Why this job: Make a meaningful impact in patient care while developing your career in a supportive environment.
- Qualifications: Experience in administration and strong communication skills are essential; healthcare experience is a plus.
- Other info: This is a full-time on-site role in Windsor, with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Are you ready to embark on an exciting journey as an Administration Lead at our state-of-the-art cancer care centre located in Windsor? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
Hours: Full-time (37.5 hours per week), Monday to Friday. Please note that this is an on-site role based at the centre.
The Role: As an Administration Lead with us, you will play a pivotal role in line management responsibilities for the centre administration team, and you will provide a professional, accurate and timely administration service. You will also be hands-on in the role, undertaking administrative duties as needed alongside your line management responsibilities. Being able to articulate the goals, values, and behaviours of GenesisCare will play a key part in this role.
You will be an enthusiastic, organised, and motivated individual with the ability to work alongside multiple stakeholders both internally and externally. This includes close working relationships with the centre leader, clinical teams, Consultants and Heads of Service. This is your opportunity to make a meaningful impact and develop your career.
What You'll Do:
- Work closely with consultants and secretaries to provide support in the patient referral pathway.
- Effective line management of administration team, including rotas, monthly 121’s and annual performance management reviews in line with objectives and key results.
- Develop a full understanding of all referral pathways within the centre.
- Ensuring the smooth running of all administrative functions within the centre.
- Partner with the Patient Administration Lead UK to ensure referral pathways are optimised.
- Participate in Operational Excellence reviews to deliver a data driven culture.
- Lead continuous improvement within the admin function.
- Chairing centre admin meetings/huddles and providing admin updates in monthly staff meetings.
- Support the Centre Leader with operational centre duties e.g., CQC inspections, facilities management etc.
- Management of any patient feedback and complaints in accordance with policy.
- Investigate Datix incidents and perform root cause analysis on administrative issues.
- Management of patient pathway related administration costs.
- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
- Ensure all patients always experience the highest levels of service.
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare.
- Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies.
- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
- Undertake company designated mandatory training.
- Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.
- Adhere to company standards in respect of appearance, behaviour, and demeanour.
- Work flexibly to achieve GenesisCare business objectives.
- Act as a trainer and mentor for new staff.
- Carry out any other duties appropriate for a post of this nature.
- Uphold the GenesisCare Values.
What You'll Have:
- Line management of small teams.
- Experience within a diverse range of administrative roles.
- Excellent verbal and written communication skills.
- Experience in a customer or patient focused environment.
- Strong relationship building skills.
- Experience with resolving complaints satisfactorily.
- Evidence of an empathetic and holistic approach to patient care an advantage.
- Experience of using MOSAIQ IT package an advantage.
- Previously worked within the healthcare sector an advantage.
- Proficient in all MS office packages including, but not limited to, Word, Excel, PowerPoint & Outlook.
Why Choose GenesisCare:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Who We Are: GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care. GenesisCare is an Equal Opportunity Employer.
Administration Lead employer: GenesisCare
Contact Detail:
GenesisCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Lead
✨Tip Number 1
Familiarise yourself with GenesisCare's values and mission. Understanding their commitment to patient care and innovation will help you articulate how your personal values align with theirs during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of GenesisCare. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as Administration Lead.
✨Tip Number 3
Brush up on your knowledge of administrative processes within healthcare settings. Being well-versed in patient referral pathways and operational excellence will demonstrate your readiness to take on the responsibilities of the role.
✨Tip Number 4
Prepare to discuss your experience in line management and team dynamics. Highlighting specific examples of how you've successfully led teams and improved administrative functions will set you apart as a strong candidate.
We think you need these skills to ace Administration Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Administration Lead position at GenesisCare. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in administration and line management. Emphasise your organisational skills and any experience in a healthcare setting, as these will be crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for innovation and patient care. Mention specific examples of how you've successfully managed teams or improved administrative processes in previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents well.
How to prepare for a job interview at GenesisCare
✨Understand GenesisCare's Values
Before your interview, take some time to research and understand the core values of GenesisCare. Being able to articulate how your personal values align with theirs will demonstrate your commitment to their mission and culture.
✨Showcase Your Administrative Experience
Prepare specific examples from your past roles that highlight your administrative skills, particularly in line management and patient-focused environments. Be ready to discuss how you've successfully managed teams and improved processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding patient feedback and complaints. Think of scenarios where you resolved issues effectively and be prepared to explain your thought process.
✨Demonstrate Strong Communication Skills
As an Administration Lead, communication is key. Practice articulating your thoughts clearly and confidently. You might also want to prepare a few questions to ask the interviewers about team dynamics and collaboration within the centre.
