Patient Services Receptionist
Located in a state‑of‑the‑art cancer care centre in Guildford, this role serves as the first point of contact for patients, visitors, consultants and colleagues.
Responsibilities
- Be the first point of contact, providing a professional, friendly and welcoming reception service.
- Answer and direct telephone enquiries promptly and efficiently.
- Support Patient Administration Officers with administrative tasks.
- Assist patients in the waiting area, ensuring they are informed and supported throughout their visit.
- Manage patient arrivals through MOSAIQ and support patient flow within the centre.
- Prepare, print and scan patient documentation accurately.
- Coordinate patient transport arrangements where required.
- Ensure patient questionnaires and relevant paperwork are completed.
- Maintain a clean, organised and welcoming reception environment.
- Manage incoming and outgoing post and support general centre administration.
- Order and maintain reception supplies and stock levels.
- Support daily centre checks and administrative processes.
- Ensure patient confidentiality is maintained at all times.
- Work collaboratively with colleagues to provide exceptional patient care and service.
Qualifications
- Previous experience working within a busy reception or front‑of‑house environment.
- Excellent verbal and written communication skills.
- Strong customer service and relationship‑building abilities.
- Experience in a customer‑focused role.
- An empathetic and patient‑centred approach.
- Experience handling queries or complaints professionally and effectively.
- Strong organisational skills and the ability to manage competing priorities.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Experience within healthcare is advantageous but not essential.
- Experience using MOSAIQ would be beneficial but is not required.
- A positive, flexible and collaborative approach to team working.
Benefits
- 26 days annual leave plus bank holidays.
- Option to buy or sell annual leave.
- Private medical insurance and dental cover.
- Employee Assistance Programme.
- Income Protection.
- Complimentary radiotherapy treatment for you and your immediate family if required.
- Company contributory pension scheme.
- Access to well‑being initiatives including Headspace and Babylon Health.
- Free parking at most GenesisCare centres.
- Retail and lifestyle discounts.
- Ongoing learning and development opportunities.
- A supportive and inclusive working environment.
