At a Glance
- Tasks: Coordinate patient referrals and appointments, ensuring exceptional customer service.
- Company: Join GenesisCare UK, a leader in private oncology services.
- Benefits: Enjoy 26 days annual leave, private medical cover, and exclusive discounts.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Previous admin and customer service experience; strong communication skills.
The predicted salary is between 21150 - 25850 £ per year.
Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre in Elstree?
Join our dedicated team at Genesis Care UK and play a vital role in delivering an exceptional experience for patients throughout their cancer journey.
As a Patient Administration Officer, you'll be at the heart of the patient journey, ensuring referrals are processed efficiently, appointments are coordinated seamlessly and every patient receives outstanding customer service from their very first interaction with Genesis Care.
Working closely with consultants, clinical teams and medical secretaries, you'll provide administrative support across the patient pathway while creating a welcoming and compassionate environment for patients and visitors alike.
What You'll Do
- Coordinate patient referrals and appointments accurately and efficiently.
- Be the first point of contact for patients, providing exceptional customer service both in person and over the phone.
- Contact patients promptly following referral to guide them through their treatment journey.
- Liaise with consultants, clinical teams, NHS Trusts and internal departments to ensure smooth patient pathways.
- Schedule appointments and maintain accurate patient records within MOSAIQ.
- Support reception activities, welcoming patients and visitors to the centre.
- Maintain confidentiality and ensure compliance with Genesis Care policies and procedures.
- Help deliver an outstanding patient experience by arranging additional support services where appropriate.
- Support continuous improvement by maintaining quality standards and assisting with training new team members.
- What You'll Have
- Previous administration and customer service experience in a busy environment.
- Excellent communication and interpersonal skills.
- A caring, empathetic and professional approach to patient care.
- Strong organisational skills with excellent attention to detail.
- Confidence managing multiple priorities and working collaboratively within a multidisciplinary team.
- Good knowledge of Microsoft Office, including Outlook, Word and Excel.
- Previous healthcare administration experience is desirable.
- Experience using MOSAIQ would be advantageous but is not essential.
- Why Choose Genesis Care
- Discover what's in store for you when you join the Genesis Care UK team:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your wellbeing with complimentary private medical and dental cover, access to our Employee Assistance Programme and Income Protection.
- Access our world‑class radiotherapy, free for you and your immediate family if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Support your wellbeing with Babylon Health, Headspace and our wellbeing community.
- Enjoy free parking at most of our centres.
- Benefit from exclusive retail discounts.
Who We Are
Genesis Care UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care.
Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy and overall survival.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK.
Our aim is to provide world‑class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer.
Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments.
Our UK clinical trials programme aims to broaden access to new therapies.
We're passionate about innovation and working together to make great things happen.
We make significant investments in our people, providing opportunities for growth, learning and career development.
Join Genesis Care UK and help shape the future of cancer care.
- GCTA-London
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Patient Administration Officer (12-month FTC, Elstree) employer: GenesisCare UK
At GenesisCare UK, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment at our state-of-the-art cancer care centre in Elstree. With a strong focus on employee wellbeing, we provide generous benefits such as 26 days of annual leave, private medical cover, and access to world-class radiotherapy for you and your family. Join our dedicated team and take advantage of numerous growth opportunities while making a meaningful impact on patients' lives throughout their cancer journey.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administration Officer (12-month FTC, Elstree)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like GenesisCare UK.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at GenesisCare UK.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like GenesisCare UK, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Administration Officer (12-month FTC, Elstree)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at GenesisCare UK.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at GenesisCare UK.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to GenesisCare UK. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at GenesisCare UK. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at GenesisCare UK
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research GenesisCare UK’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
