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- Tasks: Welcome patients and provide top-notch service while managing reception duties.
- Company: Join a caring healthcare team dedicated to patient well-being.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and exclusive discounts.
- Other info: Flexible work-life balance with opportunities for personal growth.
- Why this job: Make a real difference in patient care and develop your career.
- Qualifications: Experience in busy reception areas and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
As a Patient Services Receptionist with us, you'll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.
What you'll do:
- Meet and greet patients, staff, doctors and visitors
- Cover reception and participate in all reception duties
- Ensure all patients experience the highest levels of service at all times
- Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Actively queue patients into MOSAIQ upon arrival to support wait time tracking
Experience and skills:
- Experience of looking after a busy reception area
- Have excellent communication skills
- Experience in a customer focused environment
- Evidence of effective staff liaison and co-operative working
- Evidence of an empathetic approach to patients and or customers
- Experience with resolving complaints satisfactorily
- Strong relationship building skills
- Experience within a diverse range of administrative roles
Qualifications and knowledge:
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred, not essential
Benefits:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
Patient Services Receptionist (Maidstone) employer: GenesisCare UK
Contact Detail:
GenesisCare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Receptionist (Maidstone)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GenesisCare. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and handling busy reception areas.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and empathetic approach to patient care. Share specific examples of how you've resolved complaints or built relationships in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Services Receptionist (Maidstone)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Receptionist role. Highlight your experience in busy reception areas and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about patient care and how you can contribute to our team. Keep it friendly and professional, just like the atmosphere we create at GenesisCare.
Show Off Your Communication Skills: Since communication is key in this role, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at GenesisCare!
How to prepare for a job interview at GenesisCare UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Receptionist. Familiarise yourself with the key tasks like patient liaison, managing paperwork, and using MOSAIQ. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively interacted with patients or customers in the past. Think about times when you resolved complaints or built strong relationships. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Empathy and Patience
In healthcare, empathy is key. Be ready to discuss how you've handled difficult situations with compassion. Share specific instances where you made a positive impact on someone's experience, as this will highlight your suitability for a role that revolves around patient care.
✨Familiarise Yourself with Technology
Since you'll be using MS Office and possibly other software like MOSAIQ, brush up on your skills beforehand. If you have any experience in a similar administrative role, be prepared to talk about it. Showing that you're tech-savvy will give you an edge and reassure them that you can handle the demands of the job.