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- Tasks: Lead the transformation of medical secretarial services across the UK and improve operational efficiency.
- Company: Join GenesisCare UK, a leader in innovative healthcare solutions.
- Benefits: Enjoy 26 days of annual leave, flexible work-life balance, and professional growth opportunities.
- Other info: Collaborate with senior stakeholders and shape the future of medical secretarial services.
- Why this job: Make a real impact in healthcare by redesigning essential support services for clinicians.
- Qualifications: Experience in healthcare operations and strong analytical skills are essential.
The predicted salary is between 46000 - 52000 ÂŁ per year.
Are you ready to embark on an exciting journey as a Medical Secretarial Service Design and Transformation Lead at GenesisCare UK? Join our dedicated team and be part of something extraordinary. This is an exciting new opportunity on a 12-month fixed‑term contract, offering the chance to shape and transform a critical support function across our national network.
As a Medical Secretarial Service Design and Transformation Lead, you’ll play a pivotal role in reviewing, redesigning, and future‑proofing our medical secretarial services across the UK. You’ll lead a comprehensive, evidence‑based assessment of current operations, identify opportunities for improvement, and design a high‑quality, sustainable service model that supports our clinicians and reflects modern ways of working, including technology and automation. This is a unique opportunity to make a significant organisational impact, working closely with senior stakeholders and clinical leaders to define and deliver a best‑in‑class service.
What You’ll Do- Conduct a full review of current medical secretarial services across all centres
- Map workflows, identifying inefficiencies, duplication, and variation
- Analyse time and task distribution, including use of technology and automation
- Define what excellent medical secretarial support looks like from a clinician perspective
- Engage consultants and clinical leaders to understand needs, challenges, and priorities
- Design a future‑state operating model that balances local delivery with standardisation and resilience
- Develop consistent processes, role clarity, and scalable ways of working
- Identify opportunities for automation, standardisation, or service redesign
- Assess risks, dependencies, and change impacts
- Support effective communication and change management across the business
- Create a phased implementation and transition plan
- Provide clear, structured reporting and evidence‑based recommendations
- Significant experience in healthcare operations, service design, or transformation
- Proven ability to engage and influence senior clinicians and stakeholders
- Strong analytical and process improvement skills
- Excellent communication and stakeholder management capabilities
- Knowledge of private healthcare and oncology pathways
- Understanding of medical secretarial or clinical administrative services
- Experience with practice management systems in a private healthcare setting (desirable)
Discover what’s in store for you when you join the GenesisCare UK team: Shape your work‑life balance with 26 days of annual leave, plus
Medical Secretarial Service Design and Transformation Lead in London employer: GenesisCare UK
Contact Detail:
GenesisCare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretarial Service Design and Transformation Lead in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare sector, especially those involved in medical secretarial services. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching GenesisCare and understanding their values and mission. Tailor your responses to show how your experience aligns with their goals, especially in service design and transformation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in healthcare operations and process improvement can make a real difference at GenesisCare. Keep it concise but impactful—show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Medical Secretarial Service Design and Transformation Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretarial Service Design and Transformation Lead role. Highlight your relevant experience in healthcare operations and service design, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming medical secretarial services and how your background makes you the perfect fit for this role at GenesisCare.
Showcase Your Stakeholder Engagement Skills: Since this role involves working closely with senior clinicians and stakeholders, make sure to highlight any past experiences where you've successfully engaged and influenced others. We want to see your communication prowess!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at GenesisCare.
How to prepare for a job interview at GenesisCare UK
✨Know Your Stuff
Before the interview, dive deep into GenesisCare's operations and their approach to medical secretarial services. Familiarise yourself with current trends in healthcare operations and service design, especially in private healthcare and oncology pathways. This knowledge will help you speak confidently about how you can contribute to their transformation goals.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've conducted reviews or assessments in previous roles. Highlight your experience in identifying inefficiencies and designing improved processes. Use data and evidence to back up your claims, as this aligns perfectly with the role's focus on evidence-based assessment.
✨Engage with Stakeholders
Since the role involves working closely with senior clinicians and stakeholders, think of ways to demonstrate your ability to engage and influence them. Prepare anecdotes that showcase your communication skills and how you've successfully navigated complex stakeholder environments in the past.
✨Prepare for Change Management
Change management is a key aspect of this role, so be ready to discuss your experience in implementing new processes or systems. Outline your strategies for effective communication and transition planning, and how you've managed resistance to change in previous projects. This will show that you're not just a planner but also a doer.