At a Glance
- Tasks: Lead the administration team while managing daily administrative duties and ensuring smooth operations.
- Company: GenesisCare UK is a leading provider of private oncology services, transforming cancer care with innovative treatments.
- Benefits: Enjoy 25 days annual leave, private medical coverage, free parking, and exclusive retail discounts.
- Why this job: Make a meaningful impact in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and a customer-focused mindset are essential.
- Other info: Opportunity to work closely with healthcare professionals and contribute to patient care excellence.
The predicted salary is between 36000 - 60000 Β£ per year.
Overview
Join to apply for the Administration Lead (Windsor) role at GenesisCare UK.
Hours: Full-time (37.5 hours per week), Monday to Friday. This is an on-site role based at the centre.
The Role
As an Administration Lead, you will have line management responsibilities for the centre administration team, and you will provide a professional, accurate and timely administration service. You will also be hands-on in the role, undertaking administrative duties as needed alongside your line management responsibilities. Being able to articulate the goals, values, and behaviours of GenesisCare will play a key part in this role.
You will be enthusiastic, organised, and motivated, with the ability to work alongside multiple stakeholders both internally and externally. This includes close working relationships with the centre leader, clinical teams, Consultants and Heads of Service. This is your opportunity to make a meaningful impact and develop your career.
What You\\\βll Do
- Work closely with consultants and secretaries to support the patient referral pathway
- Effective line management of administration team, including rotas, monthly 121βs and annual performance management reviews in line with objectives and key results
- Develop a full understanding of all referral pathways within the centre
- Ensuring the smooth running of all administrative functions within the centre
- Partner with the Patient Administration Lead UK to ensure referral pathways are optimised
- Participate in Operational Excellence reviews to deliver a data driven culture
- Lead continuous improvement within the admin function
- Chairing centre admin meetings/huddles and providing admin updates in monthly staff meetings
- Support the Centre Leader with operational centre duties e.g., CQC inspections, facilities management
- Management of any patient feedback and complaints in accordance with policy
- Investigate Datix incidents and perform root cause analysis on administrative issues
- Management of patient pathway related administration costs
- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation
- Ensure all patients always experience the highest levels of service
- Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare
- Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
- Undertake and company designated mandatory training
- Occasionally work out of hours to ensure that breakdown or crisis are resolved with minimum impact to service and treatments
- Adhere to company standards in respect of appearance, behaviour, and demeanour
- Work flexibly to achieve GenesisCare business objectives
- Act as a trainer and mentor for new staff
- Carry out any other duties appropriate for a post of this nature
- Uphold the GenesisCare Values
What You\\\βll Have
- Line management of small teams
- Experience within a diverse range of administrative roles
- Excellent verbal and written communication skills
- Experience in a customer or patient focused environment
- Strong relationship building skills
- Experience with resolving complaints satisfactorily
- Evidence of an empathetic and holistic approach to patient care (advantage)
- Experience of using MOSAIQ IT package (advantage)
- Previously worked within the healthcare sector (advantage)
- Proficient in all MS Office packages including Word, Excel, PowerPoint & Outlook
Why GenesisCare
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection
- Access our world-class radiotherapy β free to you and your immediate family, if required
- Secure your future with a competitive Company Contributory Pension Scheme
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing
- Enjoy hassle-free commutes with free parking at most of our centres
- Treat yourself with exclusive retail discounts
Who We Are
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates. We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics. We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes. Collaborating with universities and leading clinicians globally, we\\\βre dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies. We\\βre passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles. Join GenesisCare UK and shape your future, while shaping the future of cancer care.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitals and Health Care
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Administration Lead (Windsor) employer: GenesisCare UK
Contact Detail:
GenesisCare UK Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Administration Lead (Windsor)
β¨Tip Number 1
Familiarise yourself with GenesisCare's values and mission. Understanding their approach to patient care and how they prioritise well-being will help you articulate your alignment with their goals during any discussions.
β¨Tip Number 2
Network with current or former employees of GenesisCare. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
β¨Tip Number 3
Brush up on your knowledge of administrative processes within healthcare settings. Being able to discuss specific examples of how you've improved efficiency or managed teams in similar environments will set you apart.
β¨Tip Number 4
Prepare to discuss your experience with line management and team dynamics. Highlighting your leadership style and how you foster collaboration will demonstrate your capability to lead the administration team effectively.
We think you need these skills to ace Administration Lead (Windsor)
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in administration and line management. Emphasise any roles where you managed teams or worked closely with healthcare professionals, as this will resonate with GenesisCare's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific values of GenesisCare that align with your own, and provide examples of how you've demonstrated similar values in your previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this position, consider including examples in your application that demonstrate your ability to communicate effectively with various stakeholders.
Highlight Relevant Experience: If you have experience in a healthcare setting or using specific IT packages like MOSAIQ, make sure to mention these in your application. Tailoring your experience to match the job description will strengthen your application.
How to prepare for a job interview at GenesisCare UK
β¨Understand the Role
Make sure you have a clear understanding of the Administration Lead role and its responsibilities. Familiarise yourself with GenesisCare's goals, values, and behaviours, as you'll need to articulate these during your interview.
β¨Showcase Your Management Skills
Prepare examples that demonstrate your experience in line management and team leadership. Be ready to discuss how you've effectively managed teams, handled performance reviews, and supported staff development in previous roles.
β¨Highlight Communication Abilities
Since the role involves working closely with various stakeholders, be prepared to showcase your verbal and written communication skills. Share specific instances where you've successfully built relationships or resolved complaints in a customer-focused environment.
β¨Demonstrate Problem-Solving Skills
Think of examples where you've tackled administrative challenges or improved processes. Discuss your approach to resolving issues, such as investigating incidents or managing patient feedback, to show your proactive mindset.