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- Tasks: Provide admin support to patients and staff in a dynamic healthcare environment.
- Company: Join GenesisCare, a progressive team dedicated to better patient outcomes.
- Benefits: Flexible shifts, wellbeing support, and discounts on health and gym memberships.
- Other info: Be part of a close-knit team with excellent career development opportunities.
- Why this job: Make a real difference in patient care while growing your skills.
- Qualifications: Strong communication, organisation skills, and experience in customer service.
The predicted salary is between 12 - 15 £ per hour.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. In this patient-facing role, you will be responsible for providing administrative support to patients and staff while remaining professional, caring and friendly in an ever-changing environment.
We currently have Casual and Permanent Part-Time opportunities available, offering flexible shifts to support our collaborative team as internal movement creates new opportunities.
More specifically, you will:
- Complete day-to-day clerical and administrative tasks to support clinic operations
- Schedule, update, and confirm patient appointments
- Process billing and receipting accurately at the time of appointment
- Enter data accurately into clinical and administrative systems
- Prepare, scan, file, and manage documentation in line with privacy requirements
- Maintain accurate patient records and administrative files
- Support efficient clinic workflows through organised administration
- Liaise with internal teams regarding schedules, documentation, and processes
- Manage multiple administrative tasks in a busy environment
We’re looking for someone who has:
- Demonstrated ability to provide excellent patient care and customer service
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders
- Proven experience to work successfully both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued
- Exceptional phone manner and ability to handle a high volume of patient inquiries
- High attention to detail and excellent organisational skills
- Flexible approach to work and able to adapt in a fast-paced environment
Benefits of joining our team:
- The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes
- A close-knit team culture with a strong sense of community
- Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support
- Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing
- Opportunities to learn and grow through award winning development programs
- A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
Patient Services Officer - Part Time employer: GenesisCare group
Contact Detail:
GenesisCare group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GenesisCare. Understand their mission and values, and think about how your passion for patient care aligns with theirs. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient services and administration. Think about examples from your past experiences that showcase your organisational skills and ability to handle multiple tasks in a busy environment.
✨Tip Number 3
Show off your people skills! Since this role is all about providing excellent patient care, be ready to demonstrate your communication skills. Share stories that highlight your friendly approach and how you've successfully managed patient inquiries in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Officer - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in patient care and administration. We want to see how your skills align with the role of Patient Services Officer, so don’t hold back!
Showcase Your Communication Skills: Since this role involves liaising with patients and internal teams, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences to show us how you’ve effectively handled inquiries or worked in a team.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple tasks in a busy environment. Be sure to mention any tools or methods you use to stay organised and efficient, as this will really catch our eye!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Patient Services Officer position!
How to prepare for a job interview at GenesisCare group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Officer role. Familiarise yourself with the day-to-day tasks mentioned in the job description, like scheduling appointments and managing patient records. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent patient care, be ready to share specific examples of how you've delivered outstanding customer service in the past. Think about situations where you handled inquiries or resolved issues effectively, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various scenarios in a busy clinic environment. Practice responses to potential challenges, such as managing multiple administrative tasks or dealing with difficult patients. This will show that you're adaptable and can thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how success is measured in the role. This not only shows your interest but also helps you determine if GenesisCare is the right fit for you.