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- Tasks: Provide exceptional customer service and administrative support in a fast-paced clinic environment.
- Company: Join GenesisCare, a leading healthcare provider focused on innovative patient care.
- Benefits: Be part of a supportive team with opportunities for personal and professional growth.
- Other info: Flexible shifts available in a dynamic and collaborative work culture.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We are looking for an experienced Patient Services Officer (Medical Receptionist) to join our team in our Wembley Oncology clinic. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.
We currently have casual opportunity available, working various shifts to support our vibrant team who are passionate about customer service and working collaboratively.
More specifically, you will:- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.
- Established, close-knit team, thriving culture.
- Fast-paced, challenging role with one of the most influential healthcare providers.
- Supportive environment where you can develop with excellent management.
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.
Patient Services Officer (Medical Receptionist) employer: GenesisCare group
Contact Detail:
GenesisCare group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Officer (Medical Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GenesisCare. Understand their values and mission, especially around patient care. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent patient care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be adaptable! The job description mentions a fast-paced environment with ongoing changes. Prepare to discuss how you've successfully managed competing priorities in previous roles. This will demonstrate your flexibility and readiness for the challenges ahead.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the GenesisCare site. This not only streamlines the process but also shows your enthusiasm for the position. Plus, it’s a great way to ensure your application gets noticed!
We think you need these skills to ace Patient Services Officer (Medical Receptionist)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care and customer service shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Patient Services Officer role. Use keywords from the job description to show us you're the perfect fit!
Be Professional Yet Friendly: Since this is a client-facing role, your written communication should reflect a professional yet approachable tone. We love candidates who can balance professionalism with warmth!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at GenesisCare group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Officer. Familiarise yourself with the key tasks like booking appointments, managing patient records, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about patient interaction, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your caring nature and ability to handle inquiries effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations in a fast-paced environment. Practice responses to scenarios like managing a high volume of calls or dealing with an upset patient. This will show that you're adaptable and can think on your feet, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team culture, how they handle changes in the clinic, or what success looks like in this position. This not only shows your interest but also helps you gauge if the company is the right fit for you.