Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

At GenesisCare, we know that every patient’s journey is unique. We’re looking for a compassionate and professional Patient Services Officer (Medical Receptionist) to join our Lake Macquarie Radiation Oncology clinic. Working within our radiation oncology service, you’ll play an important role in ensuring patients feel supported, informed, and cared for throughout their treatment journey. This is a meaningful, patient‐facing role, ideal for someone who enjoys helping others, thrives in a busy environment, and takes pride in creating a welcoming and supportive first impression. This is a permanent full‐time position based at our Newcastle (Lake Macquarie Private Hospital) site in Gateshead, New South Wales.

More specifically, you will:

• Welcoming patients and supporting them through appointment bookings and enquiries
• Booking, confirming, and managing patient appointments and diaries to support a smooth and positive patient experience
• Receiving and processing patient referrals with care and attention
• Managing administrative processes and documentation with efficiency and attention to detail
• Supporting billing, fee estimates, and payments, including Medicare and private health funds, with a patient‐focused approach
• Maintaining confidential and up‐to‐date patient records
• You’ll play an important role in creating a warm, respectful, and supportive environment for patients and their families.

We're interested in hearing from people who have:

• Experience in administration or reception within a busy, customer‐focused environment.
• Enjoys working directly with people and providing thoughtful, patient‐centred service.
• Communicates clearly, calmly, and kindly, including in sensitive situations.
• Are well organised, detail‐oriented, and comfortable managing competing priorities.
• Is confident using computer systems and open to learning new technologies.
• Brings empathy, resilience, and a genuine desire to support patients and their families.
• Healthcare experience is highly regarded; however, above all, we value compassion, professionalism, and a strong commitment to patient care.

Benefits of joining our team:

• Be part of a purpose‐driven organisation that makes a real difference in people’s lives.
• Access to exclusive discounts with Qantas, Bupa, and gym memberships
• My Fitness Passport membership available
• Ongoing learning and professional development opportunities
• A supportive and inclusive workplace within a leading healthcare organisation
• Free, confidential wellbeing support for you and your immediate family

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. Apply now to join a caring team and help support patients during an important time in their lives. GenesisCare is an Equal Opportunity Employer.