Patient Service Officer in Kingswood

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. GenesisCare is looking for a dynamic and passionate Patient Services Officer (Medical Receptionist) to join their supportive team at our Kingswood Clinic.

In this position, you will play a critical role in our patient’s cancer journey, being their first point of contact. This is a fast-paced role working across various workstations where priorities can quickly change, your ability to respond in an efficient, helpful and empathetic manner is essential.

If you are committed to providing quality administrative support and want to work in a meaningful role, then please apply to join our team. See below for further details on this role and what we can offer you.

We understand skills are transferable and we welcome applications from those working in different roles across all industries. On offer is a permanent part time role, working 2 days a week, Tuesdays and Thursdays and holiday over as required.

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.

• Access to our confidential Employee Assistance Program for employees and their immediate families.
• Care for Your Wellbeing programs because we understand that we need to support you to support patients.
• Company paid parental leave for both primary and secondary carers.
• Flexible working arrangements and the option to purchase additional annual leave to support work–life balance.
• Salary sacrifice options for superannuation.
• Care to Grow - training, learning and development opportunities.
• Care to Celebrate - recognition and appreciation programs.
• Employee Rewards Referral Program.

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.