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- Tasks: Lead a passionate team to deliver exceptional patient care in our Oncology clinic.
- Company: Join GenesisCare, a progressive healthcare provider focused on better life outcomes.
- Benefits: Enjoy flexible working, wellbeing programs, and professional development opportunities.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Experience in team leadership and medical administration is essential.
- Other info: Be part of a supportive culture with a commitment to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. GenesisCare has an exciting opportunity for an experienced Administration Manager / Senior Patient Services Officer to join our Oncology clinic located within Lake Macquarie Private Hospital.
This hands-on leadership role is responsible for the day‐to‐day management of the Patient Services team—ensuring they remain motivated, supported and aligned in consistently delivering exceptional, patient‐centred care within our Oncology practice. This is a permanent, full-time position (38 hours per week, Monday–Friday).
More specifically, you will:
- Provide leadership, supervision, support and recognition to the patient services team, fostering collaboration, teamwork and a positive culture through effective management strategies.
- Support, initiate and lead change across the practice by providing insights, data and leadership that align with GenesisCare’s vision, ethos and commitment to patient‐focused improvement.
- Champion high‐quality patient services by anticipating needs, maintaining strong service standards, and proactively responding to patient feedback.
- Develop a comprehensive understanding of funding mechanisms related to Radiation Oncology, including Medicare, Medicare Safety Net and billing processes, and communicate these clearly to patients.
- Build and maintain strong relationships with internal and external stakeholders, supporting initiatives designed to improve clerical staff engagement and satisfaction.
- Demonstrate a commitment to developing others by implementing effective performance management processes, providing ongoing coaching, and supporting staff growth and development.
We’re interested in hearing from people who:
- Have demonstrated experience leading and managing teams.
- Bring a strong customer service background within a healthcare setting.
- Possess solid experience in medical administration and reception management.
- Have strong communication and interpersonal skills, with the ability to influence, support and engage both staff and patients.
- Can demonstrate leadership aligned with organisational values.
- Are collaborative, adaptable and committed to delivering exceptional patient‐centred services.
- Are proactive in driving continuous improvement and embracing change.
- Can effectively and collaboratively solve problems as they arise.
- Bring high‐level medical accounts knowledge, including Medicare, DVA and private health funds.
- Are proficient in clinical administration systems and Microsoft Office for reporting and data analysis.
Benefits of joining our team:
- Access to our confidential Employee Assistance Program for employees and their immediate families.
- Care for Your Wellbeing programs because we understand that we need to support you to support patients.
- Company paid parental leave for both primary and secondary carers.
- Flexible working arrangements and the option to purchase additional annual leave to support work–life balance.
- Salary sacrifice options for superannuation.
- Care to Grow - training, learning and development opportunities.
- Care to Celebrate - recognition and appreciation programs.
- Employee Rewards Referral Program.
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
Senior Patient Services Officer in Gateshead employer: GenesisCare group
Contact Detail:
GenesisCare group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Patient Services Officer in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at GenesisCare or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in patient services. Think about how your experience aligns with their values and be ready to share specific examples of your past successes.
✨Tip Number 3
Show your passion for patient care! During interviews, highlight your commitment to delivering exceptional service and how you've positively impacted patient experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the GenesisCare team.
We think you need these skills to ace Senior Patient Services Officer in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Patient Services Officer role. Highlight your leadership experience and customer service skills, as these are key to what we’re looking for at GenesisCare.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Use specific examples that demonstrate your ability to manage teams and improve patient services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GenesisCare group
✨Know Your Stuff
Make sure you have a solid understanding of the role and the company. Familiarise yourself with GenesisCare’s mission and values, especially their commitment to patient-centred care. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Senior Patient Services Officer, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed change. Highlight how you motivated your team and improved patient services.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you had to deal with patient feedback or manage conflicts within your team, and be ready to discuss how you approached these challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in patient services. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.