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- Tasks: Be the welcoming face of our clinic and support patients through their care journey.
- Company: Join GenesisCare, a leading healthcare provider focused on innovative cancer care.
- Benefits: Enjoy career growth, fitness discounts, paid parental leave, and access to LinkedIn Learning.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Experience in administration and customer service, ideally in healthcare.
- Other info: Dynamic workplace with a vibrant culture and community engagement.
The predicted salary is between 1200 - 1600 £ per month.
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We’re seeking a professional, compassionate, and highly organised Medical Receptionist to support our Lake Macquarie Oncology clinic on a part‑time basis (3 days per week). This is an excellent opportunity to join a purpose‑driven team delivering high‑quality cancer care, including radiation therapy, in Gateshead, Lake Macquarie, with the opportunity to also support our Maitland practice.
About the Role
You’ll be the welcoming face of our clinic, providing outstanding service to patients and supporting our clinical and allied health teams. In this fast‑paced environment, you’ll play a key role in ensuring smooth daily operations and an exceptional patient experience.
More specifically you’ll:
- Prepare the clinic for daily operations and greet patients with professionalism and empathy
- Manage appointment bookings, confirmations, diaries, and all related administrative processes
- Receive and coordinate patient referrals, ensuring timely follow‑up and action
- Use clinic systems efficiently to manage bookings and patient information
- Provide clear information about services and support patients through their care journey
- Prepare quotations and process payments for services
- Maintain accurate and confidential patient records
- Represent the organisation positively and contribute to strong community relationships
We’re looking for someone with:
- Administration experience in a busy, customer‑focused environment (healthcare experience ideal)
- Experience working directly with patients, clinicians, and/or medical professionals
- Knowledge of Medicare and private health insurance billing processes (or similar)
- Experience using electronic medical record systems
- Strong organisational skills and the ability to manage competing priorities
- Excellent attention to detail and accuracy
- High-level communication skills and a calm, resilient approach under pressure
- Strong computer literacy and willingness to learn new systems
- A genuine commitment to exceptional patient care and customer service
Benefits of joining our team:
- Career growth opportunities locally and globally
- My Fitness Passport access
- Discounts on Qantas Club, Bupa, and selected gym memberships
- 12 weeks paid parental leave
- Supportive, family‑friendly work hours
- Ability to purchase additional annual leave
- Free and confidential employee support for you and your family—including financial, nutritional, wellbeing and legal guidance
- Complimentary access to thousands of LinkedIn Learning courses
- A vibrant clinic culture with charity events, lunches and a strong team spirit
- The chance to work with one of Australia’s most innovative healthcare providers
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer.
Medical Receptionist in Gateshead employer: GenesisCare group
Contact Detail:
GenesisCare group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at GenesisCare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching GenesisCare and their values. Show us you’re not just another candidate; demonstrate your passion for patient care and how you can contribute to their mission.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We want you to feel confident and ready to showcase your organisational skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at GenesisCare.
We think you need these skills to ace Medical Receptionist in Gateshead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a healthcare setting like ours.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in administration and customer service. We love seeing how your skills align with the role of a Medical Receptionist, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without sifting through unnecessary details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GenesisCare.
How to prepare for a job interview at GenesisCare group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist at GenesisCare. Familiarise yourself with their services, especially in oncology, and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As the welcoming face of the clinic, your ability to provide exceptional patient care is crucial. Prepare examples from your past experiences where you've demonstrated empathy and professionalism, especially in busy environments. This will highlight your suitability for the role and your commitment to patient care.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a difficult patient or juggling multiple tasks. Think through potential scenarios related to appointment bookings and patient interactions, and practice your responses. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, opportunities for professional development, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the clinic is the right fit for you.