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For Companies At a Glance
- Tasks: Provide 1st line IT support and assist with hardware/software rollouts across the UK.
- Company: Join a dynamic, innovative company that values its people and fosters growth.
- Benefits: Enjoy competitive pay, a pension scheme, training opportunities, and a well-being programme.
- Why this job: Gain hands-on experience with cutting-edge Microsoft technologies in a supportive environment.
- Qualifications: 3+ years in IT support with knowledge of Azure, Active Directory, and networking fundamentals.
- Other info: Work in modern offices with free parking and a commitment to personal development.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
One of our reputed clients is looking for a Level 2 Service Desk Analyst. We want to be the company you’re excited to work for. We believe that when you love what you do, you’ll achieve amazing things—and we want you to achieve them with us. Join a dynamic, fast-growing business where innovation and success go hand in hand. People are at the heart of everything we do. As we continue to grow, we’re looking for more talented individuals to join our exceptional team.
About the Role
You’ll be working with the latest Microsoft technologies and gaining hands-on experience with Azure as we transition away from on-premise infrastructure. It’s a fantastic environment for tech development, with major projects lined up for 2025 and a strong commitment to investing in cutting-edge solutions.
Responsibilities
- Deliver prompt and effective 1st line support across server/desktop OS, hardware, software, networks, and backups.
- Assist with hardware/software roll outs, including travel and overnight stays across the UK.
Qualifications
- 3+ years in IT Support / 1st/2nd Line / Help desk / Service Desk
- Active Directory, Group Policy, Azure AD, Microsoft 365
- Router, firewall, Wi-Fi, and switch configuration
- Strong knowledge of Windows Desktop and Server OS (2012–2025)
- Microsoft Exchange (on-prem and hosted)
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Backup and disaster recovery tools
- Full UK driving licence
Required Skills
- Virtualisation (Hyper-V, VMware)
- Microsoft Azure & Endpoint (Intune)
- Familiarity with ITIL practices
Preferred Skills
- Customer-focused with excellent interpersonal skills
- Self-motivated and committed to quality service
- Clear communicator, able to explain tech to non-tech users
- Analytical and solutions-oriented
Pay range and compensation package
Competitive, based on experience, plus pension and benefits.
Equal Opportunity Statement
We believe in investing in our people. Our success is built on the strength and consistency of our team. Here’s what we offer:
- Company pension scheme
- Personal and professional development plans
- Technical training and certifications
- Company laptop
- Modern, air-conditioned offices with free parking
- Well being program
Information Technology Support Analyst employer: Genesis Technology Services Limited
Contact Detail:
Genesis Technology Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies, especially Azure, as this role heavily involves transitioning to cloud infrastructure. Consider taking online courses or certifications that focus on Azure and related tools to demonstrate your commitment and knowledge.
✨Tip Number 2
Brush up on your customer service skills, as being customer-focused is a key requirement for this position. Practice explaining technical concepts in simple terms, which will help you stand out during interviews when discussing your experience with non-technical users.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who work with Level 2 Service Desk roles. Attend industry meetups or join online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 4
Prepare for potential travel requirements by ensuring you have a valid UK driving licence and are comfortable with overnight stays. Highlight your flexibility and willingness to travel in conversations with recruiters to show you're ready for the demands of the role.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills with Microsoft technologies, Azure, and any previous roles in 1st or 2nd line support. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific projects or experiences that demonstrate your ability to deliver effective support and your familiarity with the required tools and technologies.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your analytical skills and ability to communicate complex information clearly to non-technical users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Genesis Technology Services Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Azure and Active Directory. Be prepared to discuss specific projects or challenges you've faced in previous roles that demonstrate your technical expertise.
✨Demonstrate Customer-Focused Mindset
Since the role requires excellent interpersonal skills, think of examples where you provided exceptional customer service. Be ready to explain how you handle difficult situations and ensure user satisfaction.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with non-technical users, which is crucial for a support analyst role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to IT support, such as troubleshooting network issues or managing hardware rollouts, and outline your thought process in resolving them.
