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- Tasks: Be the friendly face of our clinic, managing appointments and ensuring a smooth patient experience.
- Company: Join a welcoming TCM clinic that values teamwork and patient care.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: 1 year of experience in customer service or clinic roles; bilingual in English and Mandarin preferred.
The predicted salary is between 28800 - 36000 £ per year.
We are looking for a friendly, organized, and proactive TCM Clinic Receptionist to join our team. You will be the first point of contact, ensuring a seamless and welcoming experience for all patients.
Key Responsibilities
- Front Desk Management
- Patient appointment coordination
- Registration & Billing
- Medicine dispensing & maintaining inventory levels
- Administrative Duties
Job Requirements
- Experience: At least 1 year of receptionist, customer service, or clinic assistant experience (TCM industry/ healthcare /spa preferred).
- Languages: Proficiency in English and Mandarin, to communicate with patients who are Mandarin speaking.
- Skills: Basic computer skills and WhatsApp.
- Personality: Friendly, service-oriented, reliable, and able to multitask in a fast-paced environment.
- Availability: Willing to work on Saturdays.
TCM Clinic Patient Service Associate in Penarth employer: GENESIS TCM PTE. LTD.
Contact Detail:
GENESIS TCM PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TCM Clinic Patient Service Associate in Penarth
✨Tip Number 1
Make sure to research the TCM clinic and understand their values and services. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in English and Mandarin. Being able to switch between languages smoothly can really impress your potential employers and show that you're ready to connect with all patients.
✨Tip Number 3
When you get the chance to interview, be sure to highlight your organisational skills and ability to multitask. Share specific examples from your past experiences that demonstrate how you've successfully managed busy front desk situations.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed, and we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace TCM Clinic Patient Service Associate in Penarth
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and service-oriented personality shine through. Remember, you're applying for a role where first impressions matter, so be warm and approachable in your tone.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or as a receptionist. We love seeing how your past roles have prepared you for this position, especially if you've worked in the TCM or healthcare sectors before!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GENESIS TCM PTE. LTD.
✨Show Your Friendly Side
As a TCM Clinic Patient Service Associate, you'll be the first point of contact for patients. Make sure to showcase your friendly and approachable personality during the interview. Smile, maintain eye contact, and use a warm tone to convey your service-oriented nature.
✨Demonstrate Organisational Skills
Since the role involves front desk management and appointment coordination, prepare examples that highlight your organisational skills. Discuss how you've successfully managed schedules or handled multiple tasks in previous roles, especially in a fast-paced environment.
✨Brush Up on Relevant Experience
With at least a year of experience required, be ready to talk about your previous roles in customer service or as a receptionist. If you have experience in the TCM industry or healthcare, make sure to emphasise that, as it will set you apart from other candidates.
✨Language Proficiency Matters
Since proficiency in English and Mandarin is essential, be prepared to demonstrate your language skills. You might even want to practice answering common interview questions in both languages to show your fluency and ability to communicate effectively with all patients.