At a Glance
- Tasks: Coordinate service appointments and ensure exceptional customer communication.
- Company: Join Genesis Langley, part of Trotman Auto Group, a top employer in Canada.
- Benefits: Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
- Other info: Full-time, permanent position with a supportive workplace culture.
- Why this job: Be a key player in delivering a luxury customer experience in a dynamic environment.
- Qualifications: Passion for customer service and experience in scheduling or coordination roles.
The predicted salary is between 46000 - 48000 € per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
At Genesis Langley, we deliver a refined, customer‑first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard.
This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast‑paced environment.
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanent, full‑time opportunity
- Competitive hourly compensation
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, professional, and collaborative workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For:
- Passion for customer service and delivering a high‑quality client experience
- 1+ years of experience in scheduling, reservations, call‑centre, or coordination roles
- Confident, friendly communicator with a professional phone presence
- Highly organized with strong attention to detail
- Comfortable working in a fast‑paced, customer‑focused environment
- Experience with Dealer Management Systems or CRM tools is an asset
- Valid BC Class 5 driver’s license with a clean driver’s abstract
Schedule: Full‑Time; Permanent
Compensation: $23 per hour
What Your Day Will Look Like:
- Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
- Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
- Information Management: Accurately gather customer details, vehicle concerns, and service requirements
- Follow‑Up & Feedback: Conduct post‑service follow‑ups, document notes, and share insights with Service leadership
- Campaign Support: Assist with outbound service campaigns, recalls, and maintenance reminders in compliance with CASL guidelines
- Coordination: Work closely with the Service Advisors and management team to ensure smooth daily operations
- Customer Experience: Support a seamless, luxury service journey from first contact to follow‑up
Apply now and take the next step in your career with one of Canada’s Best Managed Companies. Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.
Service Appointment Coordinator in Surrey employer: Genesis Langley
At Genesis Langley, part of the esteemed Trotman Auto Group, we pride ourselves on being a top employer in the luxury automotive sector, offering a supportive and collaborative workplace culture. Our commitment to employee growth is evident through comprehensive benefits, paid training, and numerous advancement opportunities, making it an ideal environment for those passionate about delivering exceptional customer service. Join us in Langley and be part of a team that values excellence and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Service Appointment Coordinator in Surrey
✨Tip Number 1
Get to know the company inside out! Research Genesis Langley and understand their values, services, and what makes them stand out in the luxury automotive market. This knowledge will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers regularly, make sure you're comfortable on the phone. Role-play with a friend or family member to refine your communication style and ensure you come across as confident and friendly.
✨Tip Number 3
Show off your organisational skills! Prepare a system for managing your time and tasks effectively. Whether it’s using a planner or digital tools, being organised will help you juggle appointments and customer interactions like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Service Appointment Coordinator in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you connect with customers and create a premium experience, so share any relevant experiences that highlight your customer service skills.
Be Organised and Detail-Oriented:As a Service Appointment Coordinator, being organised is key! Make sure your application reflects your attention to detail. Use clear formatting, check for typos, and ensure all your information is accurate. This will show us you’re the right fit for our fast-paced environment.
Highlight Relevant Experience:If you've got experience in scheduling, call-centre roles, or using CRM tools, make sure to mention it! We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your skills and achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Genesis Langley. Plus, it’s super easy!
How to prepare for a job interview at Genesis Langley
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis Langley and its luxury automotive offerings. Understand their customer service philosophy and how they stand out in the market. This will help you demonstrate your passion for the brand and align your answers with their values.
✨Showcase Your Communication Skills
As a Service Appointment Coordinator, you'll be the voice of the company. Practice speaking clearly and confidently on the phone. Prepare examples of how you've successfully handled customer interactions in the past, especially in fast-paced environments, to highlight your friendly and professional phone presence.
✨Demonstrate Organisational Skills
Being highly organised is key for this role. Bring examples of how you've managed scheduling or coordination tasks effectively. You might even want to prepare a mock schedule to show how you would handle multiple appointments while ensuring seamless communication with customers and team members.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to deal with difficult customers or scheduling conflicts. Practising your responses will help you feel more confident and ready to impress during the interview.
