At a Glance
- Tasks: Welcome customers, assist with inspections, and ensure a smooth service experience.
- Company: Join Genesis Langley, part of Trotman Auto Group, a top employer in Canada.
- Benefits: Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
- Other info: Dynamic team environment with paid training and advancement potential.
- Why this job: Be part of a luxury automotive brand and deliver exceptional customer experiences.
- Qualifications: Passion for cars and strong customer service skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
At Genesis Langley, we don’t just service vehicles — we deliver a refined, customer‑first ownership experience. As a Junior Service Advisor, you’ll work alongside a supportive service team, build strong customer relationships, and develop the skills needed to grow your career within a premium automotive brand. This role is ideal for someone who brings strong customer service skills and thrives in a fast‑paced service environment.
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanent, full‑time opportunity with bonus potential
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, innovative, and team‑focused workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For:
- Passion for cars, customer service, and delivering a premium experience
- Previous experience as a Junior Service Advisor, Service Advisor Assistant, or in a related automotive customer‑facing role
- Strong communication, interpersonal, and relationship‑building skills
- Comfortable working in a fast‑paced, service‑driven environment
- Proficiency with MS Office, Outlook, and dealership DMS systems (PBS, CDK, Keyloop/Serti, or similar)
- Organized, detail‑oriented, and motivated to grow into a senior advisory role
Schedule: Full‑Time; Permanent
Compensation: $23 per hour + Commission
What Your Day Will Look Like:
- Customer Service: Welcome customers, listen to concerns, and ensure a smooth service experience from check‑in to pick‑up
- Inspections & Estimates: Assist with multi‑point inspections and prepare accurate quotes using dealership systems
- Warranty Support: Verify warranty coverage and clearly explain terms, coverage, and exclusions to customers
- Communication & Follow‑Up: Maintain regular communication with Service Technicians and keep customers updated on vehicle status
- Maintenance Recommendations: Recommend maintenance and repairs based on vehicle condition, service history, and customer needs
- Administrative Support: Assist senior Service Advisors with documentation, follow‑ups, and service coordination
- Customer Experience: Uphold Genesis brand standards by delivering a professional, attentive, and personalized service experience
Apply now and take the next step in your automotive service career with one of Canada’s Best Managed Companies. Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.
Junior Service Advisor in Surrey employer: Genesis Langley
At Genesis Langley, part of the esteemed Trotman Auto Group, we pride ourselves on being a top employer in the luxury automotive sector. Our supportive and innovative workplace culture fosters career growth through comprehensive training and development opportunities, while our commitment to delivering a premium customer experience ensures that every team member plays a vital role in our success. Join us in Langley for a rewarding career with competitive benefits and the chance to thrive in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Advisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might know about openings at Genesis Langley or can give you insider tips on landing that Junior Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to talk about your passion for cars and customer service. Show them why you're the perfect fit for their team!
✨Tip Number 3
Stay active on social media! Follow Genesis Langley and Trotman Auto Group on platforms like LinkedIn. Engage with their posts and share your own insights about the automotive world to get noticed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Genesis Langley.
We think you need these skills to ace Junior Service Advisor in Surrey
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Share any relevant experiences or stories that highlight your enthusiasm for the automotive industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a premium experience.
Highlight Customer Service Skills:Since this role is all about customer service, make sure to emphasise your strong communication and relationship-building skills. Use specific examples from your past roles to demonstrate how you've gone above and beyond for customers. We love seeing candidates who can connect with people!
Be Organised and Detail-Oriented:In a fast-paced environment like ours, being organised is key! Mention any tools or systems you’ve used to stay on top of tasks and ensure nothing slips through the cracks. We appreciate candidates who can manage their time effectively and keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us that you’re serious about joining our team at Genesis Langley!
How to prepare for a job interview at Genesis Langley
✨Know Your Stuff About Cars
Brush up on your automotive knowledge! Familiarise yourself with the Genesis brand and its vehicles. Being able to discuss features, benefits, and even common issues will show your passion for cars and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about delivering a premium experience, so let your interpersonal skills shine!
✨Practice Your Communication
Since strong communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and answering questions.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows you're detail-oriented and genuinely interested in the role. Plus, it gives you a chance to learn more about the team and company culture!
