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- Tasks: Manage front desk operations and ensure a seamless guest experience at our indoor golf venue.
- Company: MaxGolf Pte Ltd, a premier indoor golf simulator venue with a focus on customer service.
- Benefits: Full-time role with opportunities for growth in a dynamic and engaging environment.
- Why this job: Join us to enhance customer experiences and be part of the exciting golf industry.
- Qualifications: 3 years in customer-facing roles, strong communication skills, and a passion for golf.
- Other info: Opportunity to work in a vibrant team and contribute to business success.
The predicted salary is between 30000 - 42000 £ per year.
About Us
MaxGolf Pte Ltd is a premier indoor golf simulator venue offering an immersive golfing experience for enthusiasts and beginners alike. We pride ourselves on delivering exceptional customer service and a welcoming environment. Our mission is to provide our customers with the best products, expert advice and exceptional experiences, and we're looking for talented individuals like you to help us achieve this goal.
Job Summary
MaxGolf Pte Ltd seeks a motivated Front Desk cum Operations Executive to manage daily operations at our flagship store in the Central Region. This full-time role focuses on delivering exceptional customer experiences and driving business growth through operational excellence.
Responsibilities
- Lead front desk operations by managing customer check-in, booking, and payment processes to ensure a seamless guest experience.
- Deliver friendly and professional service to all guests, fostering positive customer engagement and satisfaction.
- Coordinate inventory management, order processing, and logistics to maintain efficient store operations and product availability.
- Analyze sales data and customer feedback to identify and implement process improvements that enhance operational efficiency and customer satisfaction.
- Support basic shop operations to ensure smooth daily functioning of the golf studio environment.
- Enforce compliance with company policies, procedures, and health and safety regulations to maintain a safe and orderly workplace.
- Perform basic housekeeping duties to uphold a clean and welcoming environment for customers and staff.
Preferred competencies and qualifications
- Minimum 3 years’ experience in a customer-facing operations role, preferably within retail or hospitality sectors.
- Proficient in using retail management software and tools to support operational tasks and data analysis.
- Strong communication and interpersonal skills demonstrated through effective customer engagement and team collaboration.
- Proven problem-solving and decision-making abilities focused on delivering exceptional customer service outcomes.
- Thorough understanding of inventory management, logistics, and data analysis to optimize store performance.
- Passion for the golf industry and commitment to contributing to business growth.
Front Desk cum Operations Executive employer: GENESIS FORBES HUMAN CAPITAL MANAGEMENT PTE. LTD.
Contact Detail:
GENESIS FORBES HUMAN CAPITAL MANAGEMENT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk cum Operations Executive
✨Tip Number 1
Get to know the company! Before your interview, dive into MaxGolf's mission and values. Understanding what makes them tick will help you connect your skills to their goals, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and operations confidently, making you stand out.
✨Tip Number 3
Show your passion for golf! If you’ve got a love for the sport, let it shine through during your conversations. Share your experiences and how they relate to providing exceptional customer service at MaxGolf.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Desk cum Operations Executive
Some tips for your application 🫡
Show Your Passion for Golf: When you're writing your application, let your love for golf shine through! We want to see how your enthusiasm aligns with our mission at MaxGolf. Share any relevant experiences or stories that highlight your passion for the sport.
Highlight Customer Service Skills: Since this role is all about delivering exceptional customer experiences, make sure to emphasise your customer service skills. We’re looking for someone who can engage positively with guests, so share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Front Desk cum Operations Executive role. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GENESIS FORBES HUMAN CAPITAL MANAGEMENT PTE. LTD.
✨Know Your Stuff
Familiarise yourself with MaxGolf Pte Ltd and its offerings. Understand their mission to provide exceptional customer service and how you can contribute to that. Being able to discuss their products and services confidently will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about situations where you resolved issues or enhanced customer satisfaction, as this is crucial for a Front Desk cum Operations Executive.
✨Be Ready to Discuss Operations
Brush up on your knowledge of inventory management and retail operations. Be prepared to talk about how you've handled logistics and data analysis in previous roles, as these skills are key to ensuring smooth daily functioning at MaxGolf.
✨Demonstrate Your Passion for Golf
Since MaxGolf is all about providing an immersive golfing experience, let your passion for golf shine through. Share any relevant experiences or interests related to golf that could help you connect with the team and customers alike.
