Production Operative

Genesis is looking for an Installation Engineer, they will install hydraulic levelling systems to the product within the set KPI’s and provide a comprehensive handover to the customer.

If the following job requirements and experience match your skills, please ensure you apply promptly.
You will be working in a vehicle service centre; customers will be bringing in their campervan/motorhomes to have the product installed on them
Main Duties & Responsibilities
* Follow all safety requirements
* Provide an excellent customer service to Service Centre customers
* Follow the Standard Operating Procedures to install the appropriate levelling system
* Test & commission levelling systems
* Seek support when necessary to troubleshoot should issues arise with the installation
* Liaise with customer service staff to advise of issues/delays with the installation
* Provide a comprehensive handover to customers, ensuring customers are aware how to fully utilize the product
* Complete all necessary paperwork associated with the installation
* Maintain a thorough working knowledge of AL-KO products & systems, new and existing.
* When necessary, explain new features and suggest upgrades to customers
* Participate in ongoing training to keep up to date with the latest developments in the industry
* Carryout and/or support with projects
* Follow all necessary safety requirements
* Any additional duties as and when required.
Key Requirements:
* Mechanical & electrical awareness, ideally having previous experience installing levelling systems
* Proven ability to work independently and to deadlines
* Excellent communication & interpersonal skills
* Proven problem-solving skills
* Strong customer service skills