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- Tasks: Provide IT support, troubleshoot issues, and manage IT infrastructure for users.
- Company: Genesis Communications Limited is a leading IT services company based in London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a collaborative team that values innovation and supports your career journey.
- Qualifications: 3 years of IT experience; bilingual in Mandarin and English; strong troubleshooting skills.
- Other info: Work with global partners and gain exposure to cutting-edge IT solutions.
The predicted salary is between 36000 - 60000 £ per year.
● Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system；
● Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity；
● Deliver IT orientation to new employees with our client\’s standards and provide regular user trainings to improve user productivity；
● Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.；
● Manage IT assets in the region and ensure accuracy of IT assets management；
● Manage outsourced engineers to deliver IT services up to our client\’s standards ；
● Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region；
● Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support；
Requirements
Qualifications
3 years of experience in IT
Bilingual:Mandarin and English
TechnicalSkills
Experienced computer troubleshooting skills (windows 7 and mac OS)
Good knowledge of Active Directory/DHCP/DNS/TCP/IP
Familiar with windows server and relevant permission
Familiar with Cisco telephone and conferencing systems
Physical server and virtual server management
Networking skills such as managing network switch/firewall/etc
PersonalSkills
Strong spoken and written Mandarin and English language skills
Good telephone manner, patient with good communication skills
Strong customer service sense with a humble attitude
Willingness to take initiatives, hands on and result driven
Quick learner and ability to embrace change
About the Company
Genesis Communications Limited, established in 2019 and headquartered in London, is a leading IT information services company with a global workforce partnership approach. Specializing in Internet Data Centers (IDC), we collaborate with key facilities such as Digital Realty, Telehouse, ARK Datacentre, Equinix, delivering end-to-end solutions in design, supply, installation, and commissioning.
Beyond IDC, we offer unparalleled recruitment and workforce solutions, guiding professionals in their careers and helping organizations bridge skills gaps. What sets us apart is our commitment to providing insights and expertise for the fast-paced world of work.
At Genesis Communications Limited, we pride ourselves on a proven track record in IDC contracting and a dedication to delivering exceptional solutions. As your reliable partner, we not only address current needs but also help you prepare for the future. Trust us to navigate the dynamic landscape of IT information services and workforce solutions with you.
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IT Service Desk employer: Genesis Communications Ltd
Contact Detail:
Genesis Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role heavily relies on incident management and problem-solving through a service ticketing system. Understanding how to effectively log and manage incidents will set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Mac operating systems. Be prepared to discuss specific examples of issues you've resolved in the past, as practical experience is highly valued in this position.
✨Tip Number 3
Since the role requires managing IT assets and infrastructure, consider gaining insights into network management and security protocols. Being able to demonstrate your knowledge in these areas can significantly enhance your candidacy.
✨Tip Number 4
Highlight your bilingual skills in Mandarin and English during discussions. Effective communication is crucial in this role, so showcasing your ability to interact with diverse teams will make you a more attractive candidate.
We think you need these skills to ace IT Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with troubleshooting and managing IT assets. Emphasise your bilingual skills in Mandarin and English, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the IT Service Desk position at Genesis Communications Limited. Mention specific experiences that demonstrate your ability to manage IT issues and provide excellent customer service.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as your experience with Active Directory, networking, and server management. Use specific examples to illustrate your proficiency.
Highlight Soft Skills: Don't forget to mention your personal skills, such as communication, patience, and customer service orientation. These are essential for the role and should be evident in your application.
How to prepare for a job interview at Genesis Communications Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting various IT issues, especially with Windows and Mac OS. Highlight specific examples where you've successfully resolved problems, as this will demonstrate your hands-on expertise.
✨Emphasise Communication Abilities
Since the role requires strong communication skills in both Mandarin and English, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical users can understand, showcasing your customer service orientation.
✨Demonstrate Project Management Experience
If you have experience managing IT projects, be sure to discuss it during the interview. Talk about how you collaborated with teams, planned, and implemented projects, as this aligns with the job's requirements for project management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or manage a conflict with a user. Practising these responses will help you feel more confident during the interview.
