At a Glance
- Tasks: Provide top-notch technical support and troubleshoot customer issues remotely.
- Company: Join Generis, a leading tech company in content management for global life sciences.
- Benefits: Enjoy competitive salary, private healthcare, flexible hours, and wellness perks.
- Other info: Work remotely with opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team making a real impact in regulated industries.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 21500 - 27500 £ per year.
Company: Generis Enterprise Technology Limited
Location: Remote – UK
Contract Status: Full-time / Permanent Staff
Closing date: Friday 7th November 2025. Successful applicants will be contacted after the closing date, with interviews to be carried out before the end of November.
About us
Generis is a fast growing and successful UK-headquartered developer of world-class Content and Regulatory Information Management technology for regulated industries globally. ISO 27001 accredited, eight of the top 10 global life sciences companies rely on Generis’ flagship Intelligent Content Services platform, CARA™ for critical document and information management.
Our mission
Our mission is to provide industry-defining implementations that are fast and intuitive to bring our customers an enjoyable and efficient experience.
Our culture
At Generis we pride ourselves on employing the best people and giving them opportunities to develop their skills and abilities. Our people are entrusted with great personal responsibility, empowering them to be heard, and drive real change with their ideas and ambition.
Responsibilities:
- Program data assurance for physical data items in source and target systems.
- Use of automated testing tools for processing and validating large data migrations.
To fulfill this role, you will have the following attributes:
- Must-have:
- Experience in IT Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues.
- Familiarity with Freshdesk or Similar Platforms.
- Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk.
- Effective Communication Skills: Strong written and verbal communication skills are essential.
- Customer-Centric Approach: A dedication to providing exceptional customer support.
- Technical Problem-Solving Skills: A background or interest in technical problem-solving.
- Documentation Skills: Strong documentation skills for creating knowledge base articles, FAQs, and user guides.
- Remote Work Proficiency: The capability to work effectively in a remote environment.
- Independence: A proven ability to work independently and take initiative.
- Fluent English or Higher (Verbal, Written, and Reading).
- Excellent analytical and problem solving skills.
- Excellent attention to detail.
- Strong planning and organisational skills.
- Ideally 1-2 years’ experience in a similar type of role.
- Can-do attitude, reliable and flexible.
- Excellent communication skills (written and verbal).
- Good to-have:
- Knowledge of enterprise content management systems.
- Second language.
- Knowledge of CARA: Familiarity with the CARA platform.
- Proficiency in Groovy, Java, and SQL.
- Understanding of DevOps Methodology.
- Analytical Thinking: The ability to analyse trends in customer inquiries.
- Prior Experience in the Life Sciences Industry.
- Degree in Computer Science or Relevant IT Discipline.
- Knowledge of Elasticsearch, Redis, Linux, Microsoft Server, ldap and IdP like Azure, Okta, Ping.
What to expect during the recruitment process:
Our recruitment process is about you presenting your skills and being yourself. The process begins with a simple CV review, followed by interviews with our HR, subject or area-specific experts, and management.
What we offer:
- Competitive starting base salary (dependent on experience) £25,000 to £33,000 per year.
- Eligibility for discretionary performance/merit-based bonus.
- Pension.
- Private healthcare.
- Full-time remote working.
- Flexible working arrangements.
- Half day Friday policy.
- Wellness programme (bespoke to you) £1000 per year.
- £100 per month personal Uber allowance.
- Career progression and personal development.
Technical Support Analyst in Hemel Hempstead employer: Generis
Generis Enterprise Technology Limited is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, private healthcare, and a unique half-day Friday policy. With a strong focus on a supportive remote work culture, employees are empowered to take initiative and contribute to meaningful projects within the life sciences sector, all while enjoying flexible working arrangements and a bespoke wellness programme tailored to individual needs.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Generis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research Generis, their products, and the life sciences industry. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about technical support, think of common issues you might face and how you’d tackle them. Being ready with examples will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Generis team. Let’s get you that job!
We think you need these skills to ace Technical Support Analyst in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight your IT support experience and any familiarity with ticketing systems like Freshdesk or JIRA. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves interacting with both technical and non-technical teams, it's crucial to showcase your strong written and verbal communication skills. Use clear language in your application to demonstrate your ability to convey complex ideas simply.
Emphasise Customer-Centricity:We love candidates who are dedicated to providing exceptional customer support. In your application, share examples of how you've gone above and beyond to ensure customer satisfaction. This will show us that you have the right mindset for our team!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Generis and what we stand for.
How to prepare for a job interview at Generis
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting and the tools mentioned in the job description like Freshdesk, JIRA, and Zendesk. Be ready to discuss specific scenarios where you've successfully resolved customer issues.
✨Show Off Your Communication Skills
Since this role involves interacting with both technical and non-technical teams, practice explaining complex concepts in simple terms. Prepare examples of how you've effectively communicated with customers or colleagues in the past.
✨Demonstrate Your Customer-Centric Approach
Think of instances where you went above and beyond for a customer. Be prepared to share these stories during the interview to showcase your dedication to exceptional customer support and satisfaction.
✨Be Ready for Remote Work Questions
As this is a remote position, be prepared to discuss your experience working independently and managing your time effectively. Highlight any tools or strategies you use to stay productive while working from home.
