At a Glance
- Tasks: Shape guest experiences and lead innovative property openings across the globe.
- Company: Join Generator, a top global brand in social hospitality.
- Benefits: Enjoy free stays, reduced rates, and international career opportunities.
- Other info: Collaborative environment with a focus on personal growth and development.
- Why this job: Make a real impact on guest experiences in vibrant, social spaces.
- Qualifications: Degree in hospitality management and proven leadership in hotel operations.
The predicted salary is between 59400 - 72600 £ per year.
As our Director of Product, Services & Openings, you will shape what a Generator stay looks, feels and runs like, from the first design sketch to the day the doors open. Reporting to the COO and working hand in hand with Design, Construction, Marketing and Operations, you will make sure every property delivers the experience our guests come for.
WHY GENERATOR? Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention. Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.
WHAT YOU’LL DO:
- Shape the Generator product and services with Design, Construction, Product Marketing and Operations, from rooms and social spaces to F&B, programming and the full guest journey.
- Spot emerging guest trends and turn them into our future product and programming, from events and cultural experiences to partnerships and community activation, testing new concepts in our properties before rolling them out.
- Build and own our operational playbook with Operations, turning brand choices into clear, practical standards our teams can deliver on site, backed by the tools and training to bring it to life.
- Lead pre-openings and openings, from readiness planning through launch and stabilisation, bringing every function together to get each new property off to a flying start, then handing over smoothly and feeding lessons learned into the next one.
- Raise the bar across our properties by spotting gaps in guest reviews, audits and team feedback, and driving improvement plans, renovation priorities and best-practice sharing with our General Managers.
- Assess new development opportunities against our Ideal Development Prototype, flagging gaps, risks and required adaptations early to guide investment decisions.
- Keep a sharp eye on budgets with Finance and Procurement, weighing the true cost of every choice and reporting clearly on quality, projects and risks.
This isn’t an exhaustive list. Other reasonable duties may come up along the way.
WHO YOU ARE:
- A natural bridge-builder who brings people and teams together around a shared goal.
- Ability to operate effectively in an international and multicultural environment.
- Passionate about the guest experience and the details that make it unforgettable.
- Pragmatic and hands-on, with a strong presence on site.
- Organised and rigorous, able to juggle priorities and make balanced calls.
- A clear, collaborative communicator who knows when to escalate.
YOUR EXPERIENCE:
- Degree-level qualification in hospitality management, operations management or equivalent experience.
- Proven leadership in hotel operations, product, quality or guest experience, with significant experience across multiple properties.
- Hands-on involvement in pre-openings, openings or refurbishments, working alongside Design, Construction and Marketing teams.
- A track record of building hotel concepts, standards and operational playbooks, and steering complex cross-functional projects.
- Confident with operating and capital budgets, at home in an international environment and fluent in English (other languages a plus).
WHAT’S IN IT FOR YOU – Our benefits include:
- 2 free nights at any Generator property globally.
- Reduced room rates for you, your friends and your family.
- International career opportunities, so you can travel the world while working with us.
- A birthday holiday on top of your annual leave.
- Fertility Treatment Support Leave: up to three days’ paid leave in any one year.
- Company contribution towards gym membership and other health and wellbeing initiatives.
DO YOU THINK THIS MIGHT BE YOU? Apply now, and if you have any questions, please let us know. To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages. We look forward to hearing from you. Join us and help us achieve our Vision!
Director of Business Development in London employer: Generator
Generator is an exceptional employer, offering a vibrant work culture in the heart of Central London that fosters creativity and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their careers while contributing to impactful digital marketing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Business Development in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Generator. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Generator
Don't be shy about reaching out to Generator directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Business Development in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Generator and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Generator
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
