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For Companies At a Glance
- Tasks: Shape guest experiences and drive operational excellence across our hotels in Europe.
- Company: Join Generator, a global lifestyle hospitality platform with a vibrant culture.
- Benefits: Enjoy a birthday holiday, gym contributions, and international career opportunities.
- Why this job: Make a real impact on hospitality while travelling and developing your skills.
- Qualifications: Experience in hotel operations and strong coaching abilities required.
- Other info: Dynamic role with plenty of social events and employee recognition schemes.
The predicted salary is between 36000 - 60000 £ per year.
We’re searching for a motivated and hands‑on Group Operations Support Manager to help shape the guest experience across our Generator and Freehand properties. Based at our Central London Head Office (with plenty of travel across Europe), this role connects our hotels and HQ—driving consistency, efficiency, and standout hospitality standards across the group.
Who Are We
Generator is a global lifestyle hospitality platform operating across two unique brands (Generator and Freehand). Our vision is to become the world’s leading design‑led accommodation brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation all within prime gateway, city centre locations.
Responsibilities
- Conduct regular on‑site operational audits across all hotel departments (Front Office, Housekeeping, Maintenance, F&B, etc.) to ensure brand and legislative compliance.
- Evaluate operational performance and partner with General Managers to implement corrective actions and drive continuous improvement.
- Deliver on‑site and virtual coaching and training to develop Heads of Department and hotel teams, focusing on service excellence, efficiency and brand culture.
- Support new General Managers and HODs during onboarding and transition periods.
- Liaise between hotel teams and Head Office functions (HR, Marketing, Revenue, etc.) to ensure alignment and communication flow.
- Assist in the implementation of new operational initiatives, systems and procedures across the group.
- Monitor operational KPIs and guest satisfaction results, identifying trends and opportunities for improvement.
- Share best practices across the portfolio and contribute to the development of SOPs and training materials.
- Champion sustainability, efficiency and quality initiatives within the properties.
- Support crisis or issue management situations as needed.
Qualifications
- Multi‑site operational experience in hotels, ideally at Hotel Operations Manager level or above.
- Strong experience across both Rooms and F&B operations.
- Excellent auditing, analytical and communication skills.
- A confident coach and people developer with the ability to influence without direct authority.
- Highly organised with strong follow‑through and attention to detail.
- Flexible to travel weekly across Europe (typically 2–4 days on‑site per week).
- Fluent in English – other European languages an advantage.
Benefits
- Birthday holiday in addition to your yearly holiday allocation.
- Fertility Treatment Support Leave – up to three days’ paid leave in any one year for an employee to undergo fertility treatment.
- Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made.
- Company contribution towards gym membership fees for all eligible employees.
- Ideas Award – Quarterly award to double gross basic salary for one month to employee with most valuable suggestion/feedback.
- 2 free nights’ accommodation across any of our Generator x Freehand properties globally.
- Reduced room rates for staff as well as friends and family members.
- International career opportunities so you can travel the world while working with us.
- Social events and various employee recognition schemes.
- Online learning tools to help you develop, learn and grow.
So you think this might be you? That’s cool. Send us your application in English. If you’ve got questions, get in touch!
Group Operations Support Manager employer: Generator
Contact Detail:
Generator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Group Operations Support Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've improved operations or enhanced guest experiences in previous roles. We want to see your impact!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Generator family.
✨Tip Number 4
Prepare for interviews by researching our brand and understanding our values. Be ready to discuss how you can contribute to our vision of becoming the world’s leading design-led accommodation brand. We love candidates who align with our mission!
We think you need these skills to ace Group Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Operations Support Manager role. Highlight your multi-site operational experience and any relevant achievements in hotel management. We want to see how your skills align with our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and how you can contribute to our brand culture. Don’t forget to mention your coaching and training experience, as that’s key for us.
Showcase Your Analytical Skills: Since this role involves evaluating operational performance, make sure to highlight your auditing and analytical skills in your application. We love candidates who can identify trends and drive continuous improvement!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Generator and Freehand!
How to prepare for a job interview at Generator
✨Know the Company Inside Out
Before your interview, make sure you research Generator and Freehand thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Operational Scenarios
Given the focus on operational audits and performance evaluation, be ready to discuss specific examples from your past experience. Think about challenges you've faced in multi-site operations and how you implemented solutions. This will demonstrate your hands-on approach and problem-solving skills.
✨Showcase Your Coaching Skills
As a Group Operations Support Manager, you'll need to coach and develop teams. Prepare to share examples of how you've successfully trained or mentored others in previous roles. Highlight your ability to influence and inspire without direct authority, as this is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future initiatives, how they measure success in guest satisfaction, or their approach to sustainability. This shows that you're not just interested in the job, but also in contributing to the company's vision.
