Post Details:
- Job Title: Technical Support Engineer
- Department: Operations
- Salary: Competitive, dependent on experience
Reporting Structure:
- Reports to: Operations Director
-
Liaises with:
- Depot Managers and Foremen.
- Electrical Manager and Electricians.
- Service Engineers.
- Technical Support Manager.
- Incident & Resolution Desk.
- Telemetry Manager.
- Senior Management Team.
- External OEM Suppliers.
Purpose of the Role:
- Support the business across Product, Quality, and Service Delivery functions.
- Improve the quality and reliability of the Generator Power fleet through innovation and continuous improvement.
- Introduce and maintain engineering quality standards across all depot locations.
- Manage project delivery for site installations, reliability campaigns, and quality improvement initiatives.
- Ensure high levels of equipment readiness and service delivery.
- Deliver excellent customer service at all times.
- Undertake any other reasonable duties as required by the business.
Key Responsibilities:
Product Engineering:
- Ensure new product introductions are effectively communicated throughout the business through documented procedures and product bulletins.
- Support new product introductions across depot locations and work closely with OEM suppliers to ensure all issues and observations are captured, recorded, and addressed promptly.
- Collaborate with OEM suppliers on product developments and early-life product issues to develop and implement effective solutions.
- Work with supply chain partners to investigate equipment faults, identify root causes, and implement rectification programmes across the fleet.
- Identify genuine warranty opportunities and ensure claims are processed correctly through OEM suppliers and internal systems.
-
Analyse recurring faults and develop improvement actions to reduce failures through:
- Process improvements
- Enhanced training and knowledge sharing
- Component upgrades
- Planned replacement programmes
- Support continuous improvement initiatives that enhance product quality, reliability, and operational performance.
Technical Support:
- Provide technical support to Sales and Operations teams on complex hire projects.
- Ensure the most effective utilisation of Generator Power assets on customer sites.
- Support application engineering requirements for customers where necessary.
- Develop and maintain fault-finding procedures and technical guidance to improve first-time fix rates.
- Identify digital improvement opportunities to enhance customer service offerings, including telemetry and fuel monitoring solutions.
- Conduct equipment and site quality audits on underperforming locations to ensure installations meet company standards and perform as expected.
-
Lead and manage business projects such as:
- Complex site installations.
- Reliability improvement campaigns.
- Product quality initiatives.
- Continuous improvement projects.
Person Specification:
Qualifications and Skills:
- GCSEs or equivalent (Essential).
- Mechanical, Plant, or Engineering qualification (Essential).
- Strong management and organisational skills (Essential).
Experience:
- Experience with generators, plant equipment, heavy engineering, or a similar industry (Essential).
Specialist Training:
- No specific training requirements.
- Product and manufacturer-specific training will be provided where appropriate.
Personal Attributes:
- Strong leadership skills.
- Flexible approach to working hours, including occasional unsociable hours.
- Excellent communication and interpersonal skills.
- Ability to build positive working relationships with colleagues, suppliers, and customers.
- Self-motivated and able to work independently.
- Effective team player.
- Strong organisational and time management skills.
- Ability to work under pressure and meet deadlines.
- Commitment to following company policies and procedures.
- Ability to understand and implement written and verbal instructions.
- Strong problem-solving and decision-making skills.
- Customer-focused approach.
- Commitment to quality, safety, and continuous improvement.
Technical Support Engineer in Wolverhampton employer: Generator Power
Generator Power is an excellent employer, offering a supportive work culture where every team member plays a crucial role in maintaining our high standards of service. With flexible part-time hours and benefits such as a company pension and free on-site parking, we prioritise employee well-being and growth, making it an ideal place for those seeking meaningful employment in a dynamic environment.
